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Public Relations , communication skills Training Courses

Business Etiquette and Protocol

Duration
2025-03-10 5 Days 2025-03-14
Attendance

Hotel Meeting Room

Hilton Paddington
Course code
PR-344
Copied !
City / venue
London

Classroom

Fees / hours
4750 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Introduction
This program is designed for:
Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
Objectives
  • Behave correctly in both business and social situations.
  • Interact effectively with different types of guests.
  • Play the role of the ideal host at various functions.
  • Organize and manage events such as business luncheons and formal dinners.
  • Meet and greet important guests, clients and customers in a proper manner.
  • Deal successfully with the media.
Content
Definitions of Etiquette and Protocol
  • The Importance of Etiquette in Business
  • The Importance of Protocol in Business
  • Applying the Right Behavior in Different Situations
  • Creating the Right Image for your Organization
  • Image Building and Image Management
Guest Relations
  • Gaining Guests’ Respect
  • Understanding Human Relations
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Giving Business Cards in a Proper Way
  • People’s Names (Pronunciation and Remembering)
The Ideal Host
  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests’ Complaints
  • Handling Guests’ Complaints in a Timely Manner
  • Perception and Business Relations
Managing Events and Behavior
  • The Business Meal
  • Table Manners at Business Lunches and Business Dinners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Events
  • Meeting Guests at Airports
Proper Communication Etiquette
  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette
Handling the Media
  • Dealing with Questions
  • Handling Confidential Information
  • Effective Public Relations

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Business Etiquette and Protocol

16, Feb 2025 20, Feb 2025

Muscat

2750$

Business Etiquette and Protocol

24, Feb 2025 28, Feb 2025

Toronto

5500$

Business Etiquette and Protocol

03, Mar 2025 07, Mar 2025

Barcelona

4750$

Business Etiquette and Protocol

10, Mar 2025 14, Mar 2025

London

4750$

Business Etiquette and Protocol

16, Mar 2025 20, Mar 2025

Cairo

2450$

Business Etiquette and Protocol

24, Mar 2025 28, Mar 2025

Geneva

4750$

Business Etiquette and Protocol

24, Mar 2025 28, Mar 2025

Milan

4750$

Business Etiquette and Protocol

31, Mar 2025 04, Apr 2025

Vienna

4750$

Business Etiquette and Protocol

07, Apr 2025 11, Apr 2025

Munich

4750$

Business Etiquette and Protocol

14, Apr 2025 18, Apr 2025

Prague

4750$

Business Etiquette and Protocol

21, Apr 2025 25, Apr 2025

Rome

4750$

Business Etiquette and Protocol

28, Apr 2025 02, May 2025

Jakarta

3500$

Business Etiquette and Protocol

04, May 2025 08, May 2025

Tunisia

3250$

Business Etiquette and Protocol

12, May 2025 16, May 2025

Marbella

4750$

Business Etiquette and Protocol

19, May 2025 23, May 2025

Paris

4750$

Business Etiquette and Protocol

26, May 2025 30, May 2025

Madrid

4750$

Business Etiquette and Protocol

01, Jun 2025 05, Jun 2025

DUBAI

2950$

Business Etiquette and Protocol

09, Jun 2025 13, Jun 2025

Kuala Lumpur

3250$

Business Etiquette and Protocol

15, Jun 2025 19, Jun 2025

Amman

2750$

Business Etiquette and Protocol

22, Jun 2025 26, Jun 2025

Marrakesh

2950$

Business Etiquette and Protocol

29, Jun 2025 03, Jul 2025

Sharm ElShaikh

2750$

Business Etiquette and Protocol

06, Jul 2025 10, Jul 2025

Doha

3500$

Business Etiquette and Protocol

13, Jul 2025 17, Jul 2025

Casablanca

2950$

Business Etiquette and Protocol

20, Jul 2025 24, Jul 2025

Riyadh

2750$

Business Etiquette and Protocol

28, Jul 2025 01, Aug 2025

Istanbul

2950$

Business Etiquette and Protocol

03, Aug 2025 07, Aug 2025

Jeddah

2750$

Business Etiquette and Protocol

10, Aug 2025 14, Aug 2025

Manama

2750$

Business Etiquette and Protocol

17, Aug 2025 21, Aug 2025

Beirut

2750$

Business Etiquette and Protocol

25, Aug 2025 29, Aug 2025

Singapore

4950$

Business Etiquette and Protocol

31, Aug 2025 04, Sep 2025

Kuwait

2750$

Business Etiquette and Protocol

07, Sep 2025 11, Sep 2025

DUBAI

2950$

Business Etiquette and Protocol

15, Sep 2025 19, Sep 2025

Kuala Lumpur

3250$

Business Etiquette and Protocol

21, Sep 2025 25, Sep 2025

Amman

2750$

Business Etiquette and Protocol

28, Sep 2025 02, Oct 2025

Marrakesh

2950$

Business Etiquette and Protocol

05, Oct 2025 09, Oct 2025

Sharm ElShaikh

2750$

Business Etiquette and Protocol

12, Oct 2025 16, Oct 2025

Doha

3500$

Business Etiquette and Protocol

13, Oct 2025 17, Oct 2025

Milan

4750$

Business Etiquette and Protocol

19, Oct 2025 23, Oct 2025

Casablanca

2950$

Business Etiquette and Protocol

26, Oct 2025 30, Oct 2025

Riyadh

2750$

Business Etiquette and Protocol

03, Nov 2025 07, Nov 2025

Istanbul

2950$

Business Etiquette and Protocol

09, Nov 2025 13, Nov 2025

Jeddah

2750$

Business Etiquette and Protocol

16, Nov 2025 20, Nov 2025

Manama

2750$

Business Etiquette and Protocol

16, Nov 2025 20, Nov 2025

Khobar

2750$

Business Etiquette and Protocol

23, Nov 2025 27, Nov 2025

Beirut

2750$

Business Etiquette and Protocol

01, Dec 2025 05, Dec 2025

Singapore

4950$

Business Etiquette and Protocol

07, Dec 2025 11, Dec 2025

Kuwait

2750$

Business Etiquette and Protocol

15, Dec 2025 19, Dec 2025

Berlin

4750$

Business Etiquette and Protocol

22, Dec 2025 26, Dec 2025

Brussels

4750$

Business Etiquette and Protocol

29, Dec 2025 02, Jan 2026

Berlin

4750$

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