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Public Relations , communication skills Training Courses

Business Etiquette and Protocol

Duration
2025-11-03 5 Days 2025-11-07
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
PR-344
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City / venue
Istanbul

Classroom

Fees / hours
2950 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Introduction
This program is designed for:
Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
Objectives
  • Behave correctly in both business and social situations.
  • Interact effectively with different types of guests.
  • Play the role of the ideal host at various functions.
  • Organize and manage events such as business luncheons and formal dinners.
  • Meet and greet important guests, clients and customers in a proper manner.
  • Deal successfully with the media.
Content
Definitions of Etiquette and Protocol
  • The Importance of Etiquette in Business
  • The Importance of Protocol in Business
  • Applying the Right Behavior in Different Situations
  • Creating the Right Image for your Organization
  • Image Building and Image Management
Guest Relations
  • Gaining Guests’ Respect
  • Understanding Human Relations
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Giving Business Cards in a Proper Way
  • People’s Names (Pronunciation and Remembering)
The Ideal Host
  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests’ Complaints
  • Handling Guests’ Complaints in a Timely Manner
  • Perception and Business Relations
Managing Events and Behavior
  • The Business Meal
  • Table Manners at Business Lunches and Business Dinners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Events
  • Meeting Guests at Airports
Proper Communication Etiquette
  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette
Handling the Media
  • Dealing with Questions
  • Handling Confidential Information
  • Effective Public Relations

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Business Etiquette and Protocol

26, Oct 2025 30, Oct 2025

Riyadh

2750$

Business Etiquette and Protocol

03, Nov 2025 07, Nov 2025

Istanbul

2950$

Business Etiquette and Protocol

09, Nov 2025 13, Nov 2025

Jeddah

2750$

Business Etiquette and Protocol

16, Nov 2025 20, Nov 2025

Manama

2750$

Business Etiquette and Protocol

16, Nov 2025 20, Nov 2025

Khobar

2750$

Business Etiquette and Protocol

23, Nov 2025 27, Nov 2025

Beirut

2750$

Business Etiquette and Protocol

01, Dec 2025 05, Dec 2025

Singapore

4950$

Business Etiquette and Protocol

07, Dec 2025 11, Dec 2025

Kuwait

2750$

Business Etiquette and Protocol

15, Dec 2025 19, Dec 2025

Berlin

4750$

Business Etiquette and Protocol

22, Dec 2025 26, Dec 2025

Brussels

4750$

Business Etiquette and Protocol

29, Dec 2025 02, Jan 2026

Berlin

4750$

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