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IT, Telecommunication , Networking Training Courses

ITIL Foundation Training

Duration
2025-05-11 5 Days 2025-05-15
Attendance

Hotel Meeting Room

Safir Hotel
Course code
IT-795
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City / venue
Cairo

Classroom

Fees / hours
2450 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

In this course, you will learn the following:
  • The ITIL 4 end-to-end IT/digital operating model.
  • How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.
  • The impact of technology and IT teams in a broader business strategy.
  • Prepare for and pass the ITIL 4 Foundation certification exam.
  • Identify opportunities to develop IT practices using ITIL guidelines.
  • Interact with IT teams using ITIL 4 terminology and concepts.
  • Explore the service value chain and IT service management practices.
  • Recognize the importance of IT and business integration.
  • Continue learning and face new challenges with after-course one-on-one instructor coaching.
Outline

1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

  • Service Value System (SVS) and Service Value Chain 
  • Organizations 
  • Service Provisioning and Consumption 
  • Customers, Users, Sponsors, and Other Stakeholders 
  • Services, Products, and Service Offerings 
  • Service Relationships  
  • Value, Outcomes, Costs, and Risks 
  • Utility and Warranty 

2: The Four Dimensions

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

3: The Service Value System

  • Opportunity, Demand, and Value
  • Guiding Principles
  • Governance
  • ITIL Practices
  • Continual Improvement
  • Organizational Silos

4: The Service Value Chain

  • Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
  • Inputs of the SVS: Opportunities & Demand
  • Outcome of the SVS: Value
  • Addressing the Challenges of Silos

5: The Seven Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

6: ITIL Practices: Practice Overview and General Management Practices

  • Practices and Processes
  • Continual Improvement
  • Information Security Management
  • Supplier Management
  • Relationship Management

7: ITIL Practices: Service Management and Technical Management Practices

  • Service Level Management
  • Event Management
  • Service Desk
  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Enablement
  • IT Asset Management
  • Service Configuration Management
  • Release Management
  • Deployment Management

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

ITIL Foundation Training

23, Feb 2025 27, Feb 2025

Kuwait

2750$

ITIL Foundation Training

24, Feb 2025 28, Feb 2025

Rome

4750$

ITIL Foundation Training

03, Mar 2025 07, Mar 2025

Toronto

5500$

ITIL Foundation Training

24, Mar 2025 28, Mar 2025

Prague

4750$

ITIL Foundation Training

31, Mar 2025 04, Apr 2025

Zurich

4750$

ITIL Foundation Training

07, Apr 2025 11, Apr 2025

Singapore

4950$

ITIL Foundation Training

13, Apr 2025 17, Apr 2025

Riyadh

2750$

ITIL Foundation Training

14, Apr 2025 18, Apr 2025

Amsterdam

4750$

ITIL Foundation Training

20, Apr 2025 24, Apr 2025

DUBAI

2950$

ITIL Foundation Training

05, May 2025 09, May 2025

Kuala Lumpur

3250$

ITIL Foundation Training

11, May 2025 15, May 2025

Cairo

2450$

ITIL Foundation Training

12, May 2025 16, May 2025

Munich

4750$

ITIL Foundation Training

19, May 2025 23, May 2025

Marbella

4750$

ITIL Foundation Training

26, May 2025 30, May 2025

Beijing

4950$

ITIL Foundation Training

01, Jun 2025 05, Jun 2025

Amman

2750$

ITIL Foundation Training

02, Jun 2025 06, Jun 2025

Amsterdam

4750$

ITIL Foundation Training

15, Jun 2025 19, Jun 2025

Beirut

2750$

ITIL Foundation Training

23, Jun 2025 27, Jun 2025

Bangkok

4950$

ITIL Foundation Training

29, Jun 2025 03, Jul 2025

Tunisia

3250$

ITIL Foundation Training

29, Jun 2025 03, Jul 2025

Sharm ElShaikh

2750$

ITIL Foundation Training

06, Jul 2025 10, Jul 2025

DUBAI

2950$

ITIL Foundation Training

06, Jul 2025 10, Jul 2025

Jeddah

2750$

ITIL Foundation Training

03, Aug 2025 07, Aug 2025

Riyadh

2750$

ITIL Foundation Training

10, Aug 2025 14, Aug 2025

Khobar

2750$

ITIL Foundation Training

11, Aug 2025 15, Aug 2025

Madrid

4750$

ITIL Foundation Training

21, Sep 2025 25, Sep 2025

Tunisia

3250$

ITIL Foundation Training

28, Sep 2025 02, Oct 2025

Doha

3500$

ITIL Foundation Training

29, Sep 2025 03, Oct 2025

Brussels

4750$

ITIL Foundation Training

06, Oct 2025 10, Oct 2025

Paris

4750$

ITIL Foundation Training

12, Oct 2025 16, Oct 2025

Casablanca

2950$

ITIL Foundation Training

13, Oct 2025 17, Oct 2025

Milan

4750$

ITIL Foundation Training

13, Oct 2025 17, Oct 2025

Jakarta

3500$

ITIL Foundation Training

27, Oct 2025 31, Oct 2025

Barcelona

4750$

ITIL Foundation Training

03, Nov 2025 07, Nov 2025

Istanbul

2950$

ITIL Foundation Training

10, Nov 2025 14, Nov 2025

Berlin

4750$

ITIL Foundation Training

17, Nov 2025 21, Nov 2025

Kuala Lumpur

3250$

ITIL Foundation Training

07, Dec 2025 11, Dec 2025

DUBAI

2950$

ITIL Foundation Training

15, Dec 2025 19, Dec 2025

Milan

4750$

ITIL Foundation Training

15, Dec 2025 19, Dec 2025

Vienna

4750$

ITIL Foundation Training

21, Dec 2025 25, Dec 2025

Manama

2750$

ITIL Foundation Training

28, Dec 2025 01, Jan 2026

Marrakesh

2950$

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