Home / Cateogry / Course details

IT, Telecommunication , Networking Training Courses

ITIL Foundation Training

Duration
2025-12-21 5 Days 2025-12-25
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
IT-795
Copied !
City / venue
Manama

Classroom

Fees / hours
2750 $ | 25 Hours

Course registration form

Candidate Data

Candidate full name *
Email *
Private phone number *

Work phone number

Optional
Country & City *
Company / Employer *

Invoice Recipient Data

Recipient name *
Recipient phone number *
work phone number *

Recipient email

Optional

Recipient work address details

Optional

Sending course brochure to my e-mail

Please leave us your contacts, and we will call you back as soon as possible

Full name *
Email *

Private phone number

Optional

Call me back

Please leave us your contacts, and we will call you back as soon as possible

Full name *
Private phone number *
Company / Employer *

Course Inquiry

Please provide us with your contacts with your inquiry, and we will answer it as soon as possible

Full name *
Email *
Private phone number *
work phone number *
Country & City *
Company / Employer *

Your Inquiry


In-house proposal

Please provide us with your contacts and the details of the needed in-house proposal, and we will contact you as soon as possible

Full name *
Email *
Private phone number *
work phone number *
Country & City *
Company / Employer *

Your Inquiry


Course details

Overview
Content
Training Methodology

Overview ?

In this course, you will learn the following:
  • The ITIL 4 end-to-end IT/digital operating model.
  • How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.
  • The impact of technology and IT teams in a broader business strategy.
  • Prepare for and pass the ITIL 4 Foundation certification exam.
  • Identify opportunities to develop IT practices using ITIL guidelines.
  • Interact with IT teams using ITIL 4 terminology and concepts.
  • Explore the service value chain and IT service management practices.
  • Recognize the importance of IT and business integration.
  • Continue learning and face new challenges with after-course one-on-one instructor coaching.
Outline

1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

  • Service Value System (SVS) and Service Value Chain 
  • Organizations 
  • Service Provisioning and Consumption 
  • Customers, Users, Sponsors, and Other Stakeholders 
  • Services, Products, and Service Offerings 
  • Service Relationships  
  • Value, Outcomes, Costs, and Risks 
  • Utility and Warranty 

2: The Four Dimensions

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

3: The Service Value System

  • Opportunity, Demand, and Value
  • Guiding Principles
  • Governance
  • ITIL Practices
  • Continual Improvement
  • Organizational Silos

4: The Service Value Chain

  • Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
  • Inputs of the SVS: Opportunities & Demand
  • Outcome of the SVS: Value
  • Addressing the Challenges of Silos

5: The Seven Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

6: ITIL Practices: Practice Overview and General Management Practices

  • Practices and Processes
  • Continual Improvement
  • Information Security Management
  • Supplier Management
  • Relationship Management

7: ITIL Practices: Service Management and Technical Management Practices

  • Service Level Management
  • Event Management
  • Service Desk
  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Enablement
  • IT Asset Management
  • Service Configuration Management
  • Release Management
  • Deployment Management

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

ITIL Foundation Training

15, Dec 2025 19, Dec 2025

Milan

4750$

ITIL Foundation Training

15, Dec 2025 19, Dec 2025

Vienna

4750$

ITIL Foundation Training

21, Dec 2025 25, Dec 2025

Manama

2750$

ITIL Foundation Training

28, Dec 2025 01, Jan 2026

Marrakesh

2950$

Have a look too on these courses

Professional Data Protection officer

4000 $
Classroom Doha
14, Dec 2025 18, Dec 2025

View course

PLC Telemetry and SCADA Technologies

2950 $
Classroom DUBAI
14, Dec 2025 18, Dec 2025

View course

2950 $
Classroom
01, Jan 1970 01, Jan 1970

View course

Business System Analysis: Discovering, Analysis, Modelling & Specifying User Requirements (Certified Business System Analyst)

2750 $
Classroom Khobar
14, Dec 2025 18, Dec 2025

View course

Business Analysis

2750 $
Classroom Amman
14, Dec 2025 18, Dec 2025

View course

Supporting and Troubleshooting Windows 10

2950 $
Classroom Marrakesh
14, Dec 2025 18, Dec 2025

View course

Main Pages

Courses Categories Cities & Venues Tailored Courses About Us Contact Us Careers (Join our staff)

Quick Access

Upcoming Courses Top Courses Training Staff

More Details

Terms of use Copy rights Privacy policy agreement Registration, Payment and Cancellation Policy Add us to your safe mailing list

Contact Info

Kuwait info@pathwaysq8.com 0096522088566 0096592223941

Recieve our news, offers & updates on your e-mail

Copyright © 2025 - All Rights Reserved to PATHWAYS - Professional Training Consulting