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Administration and Secretarial Training Courses

Critical Competencies for Administrators & Secretaries

Duration
2025-12-22 5 Days 2025-12-26
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
AC-456
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City / venue
Zurich

Classroom

Fees / hours
4750 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Introduction

Secretaries and Administrators play a pivotal role lubricating the interactions of people and their ability to perform work within an organisation. As accepted members of the management team they are expected to manage both new technology and the ever demanding needs of customers.

This workshop will discuss specific skills for a better:
  • understanding of modern progressive complex human interactions
  • understanding of personality and behavior of people
  • improvement in personal contribution and style of interacting with people
  • enhancement of interpersonal and communication skills
  • improvement in personal time management
  • understanding of other people's worlds
Seminar Methodology

Learning takes place in a friendly, supportive atmosphere with emphasis on open discussion and practical work in groups.

Who Should Attend

This workshop is designed for Administrators and Secretaries who have recently joined a work team or have been working within a team for a number of years and wish to extend their knowledge, capability and competence within the function.

Seminar Objectives
By the end of the workshop delegates will be able to:
  • Demonstrate a broad understanding of the role and scope of modern progressive human interaction
  • Understand the role of administrators and secretaries within the team
  • Appreciate the knowledge and demonstrate the competences required to enhance their role
  • Give more effective support to their manager and colleagues
  • Identify and plan ways in which they may increase their involvement in the department
  • Enhance their interpersonal communication skills
  • Improve their own time management skills
  • Consider and plan their own development
Seminar Outline
Day 1 – The Role of the Administrator and Secretary
The changing role of secretaries and administrator
  • Type 1 and Type 2 thinkers
  • Other people’s worlds
  • Perception v reality
  • Understanding and managing the different motives of people you deal with
Day 2 - Understanding yourself and others behavior better
  • Understanding personality, behavior and relationships
  • The roles of individuals, groups and leaders
  • Characteristics of individuals in effective teams
  • Working as a team player
Day 3 - Desk and Time Management
  • Managing your time more effectively
  • Identifying and dealing with the time wasters
  • Dealing with interruptions
  • Planning and managing your own and others time
  • Thinking creatively to effect improvement
Day 4 - Assertiveness and Interpersonal Relations
  • Distinguishing between assertion and aggression
  • How assertive are you?
  • Giving and taking constructive criticism
  • Working together in a team
Day 5 - Personal skills and Competence enhancement
  • Problems in communicating effectively
  • Understanding and dealing with change and stress

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Critical Competencies for Administrators & Secretaries

15, Dec 2025 19, Dec 2025

Brussels

4750$

Critical Competencies for Administrators & Secretaries

22, Dec 2025 26, Dec 2025

Zurich

4750$

Critical Competencies for Administrators & Secretaries

29, Dec 2025 02, Jan 2026

Brussels

4750$

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