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Administration and Secretarial Training Courses

Critical Competencies for Administrators & Secretaries

Duration
2025-12-15 5 Days 2025-12-19
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
AC-456
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City / venue
Brussels

Classroom

Fees / hours
4750 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Introduction

Secretaries and Administrators play a pivotal role lubricating the interactions of people and their ability to perform work within an organisation. As accepted members of the management team they are expected to manage both new technology and the ever demanding needs of customers.

This workshop will discuss specific skills for a better:
  • understanding of modern progressive complex human interactions
  • understanding of personality and behavior of people
  • improvement in personal contribution and style of interacting with people
  • enhancement of interpersonal and communication skills
  • improvement in personal time management
  • understanding of other people's worlds
Seminar Methodology

Learning takes place in a friendly, supportive atmosphere with emphasis on open discussion and practical work in groups.

Who Should Attend

This workshop is designed for Administrators and Secretaries who have recently joined a work team or have been working within a team for a number of years and wish to extend their knowledge, capability and competence within the function.

Seminar Objectives
By the end of the workshop delegates will be able to:
  • Demonstrate a broad understanding of the role and scope of modern progressive human interaction
  • Understand the role of administrators and secretaries within the team
  • Appreciate the knowledge and demonstrate the competences required to enhance their role
  • Give more effective support to their manager and colleagues
  • Identify and plan ways in which they may increase their involvement in the department
  • Enhance their interpersonal communication skills
  • Improve their own time management skills
  • Consider and plan their own development
Seminar Outline
Day 1 – The Role of the Administrator and Secretary
The changing role of secretaries and administrator
  • Type 1 and Type 2 thinkers
  • Other people’s worlds
  • Perception v reality
  • Understanding and managing the different motives of people you deal with
Day 2 - Understanding yourself and others behavior better
  • Understanding personality, behavior and relationships
  • The roles of individuals, groups and leaders
  • Characteristics of individuals in effective teams
  • Working as a team player
Day 3 - Desk and Time Management
  • Managing your time more effectively
  • Identifying and dealing with the time wasters
  • Dealing with interruptions
  • Planning and managing your own and others time
  • Thinking creatively to effect improvement
Day 4 - Assertiveness and Interpersonal Relations
  • Distinguishing between assertion and aggression
  • How assertive are you?
  • Giving and taking constructive criticism
  • Working together in a team
Day 5 - Personal skills and Competence enhancement
  • Problems in communicating effectively
  • Understanding and dealing with change and stress

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Critical Competencies for Administrators & Secretaries

17, Feb 2025 21, Feb 2025

Toronto

5500$

Critical Competencies for Administrators & Secretaries

24, Feb 2025 28, Feb 2025

Barcelona

4750$

Critical Competencies for Administrators & Secretaries

03, Mar 2025 07, Mar 2025

London

4750$

Critical Competencies for Administrators & Secretaries

09, Mar 2025 13, Mar 2025

Cairo

2450$

Critical Competencies for Administrators & Secretaries

17, Mar 2025 21, Mar 2025

Geneva

4750$

Critical Competencies for Administrators & Secretaries

24, Mar 2025 28, Mar 2025

Vienna

4750$

Critical Competencies for Administrators & Secretaries

31, Mar 2025 04, Apr 2025

Munich

4750$

Critical Competencies for Administrators & Secretaries

07, Apr 2025 11, Apr 2025

Prague

4750$

Critical Competencies for Administrators & Secretaries

14, Apr 2025 18, Apr 2025

Rome

4750$

Critical Competencies for Administrators & Secretaries

21, Apr 2025 25, Apr 2025

Milan

4750$

Critical Competencies for Administrators & Secretaries

21, Apr 2025 25, Apr 2025

Jakarta

3500$

Critical Competencies for Administrators & Secretaries

27, Apr 2025 01, May 2025

Tunisia

3250$

Critical Competencies for Administrators & Secretaries

05, May 2025 09, May 2025

Marbella

4750$

Critical Competencies for Administrators & Secretaries

12, May 2025 16, May 2025

Paris

4750$

Critical Competencies for Administrators & Secretaries

19, May 2025 23, May 2025

Madrid

4750$

Critical Competencies for Administrators & Secretaries

25, May 2025 29, May 2025

DUBAI

2950$

Critical Competencies for Administrators & Secretaries

02, Jun 2025 06, Jun 2025

Kuala Lumpur

3250$

Critical Competencies for Administrators & Secretaries

08, Jun 2025 12, Jun 2025

Amman

2750$

Critical Competencies for Administrators & Secretaries

15, Jun 2025 19, Jun 2025

Marrakesh

2950$

Critical Competencies for Administrators & Secretaries

22, Jun 2025 26, Jun 2025

Sharm ElShaikh

2750$

Critical Competencies for Administrators & Secretaries

29, Jun 2025 03, Jul 2025

Doha

3500$

Critical Competencies for Administrators & Secretaries

06, Jul 2025 10, Jul 2025

Casablanca

2950$

Critical Competencies for Administrators & Secretaries

13, Jul 2025 17, Jul 2025

Riyadh

2750$

Critical Competencies for Administrators & Secretaries

21, Jul 2025 25, Jul 2025

Istanbul

2950$

Critical Competencies for Administrators & Secretaries

21, Jul 2025 25, Jul 2025

Milan

4750$

Critical Competencies for Administrators & Secretaries

27, Jul 2025 31, Jul 2025

Jeddah

2750$

Critical Competencies for Administrators & Secretaries

03, Aug 2025 07, Aug 2025

Manama

2750$

Critical Competencies for Administrators & Secretaries

10, Aug 2025 14, Aug 2025

Beirut

2750$

Critical Competencies for Administrators & Secretaries

18, Aug 2025 22, Aug 2025

Singapore

4950$

Critical Competencies for Administrators & Secretaries

24, Aug 2025 28, Aug 2025

Kuwait

2750$

Critical Competencies for Administrators & Secretaries

31, Aug 2025 04, Sep 2025

DUBAI

2950$

Critical Competencies for Administrators & Secretaries

07, Sep 2025 11, Sep 2025

Khobar

2750$

Critical Competencies for Administrators & Secretaries

08, Sep 2025 12, Sep 2025

Kuala Lumpur

3250$

Critical Competencies for Administrators & Secretaries

14, Sep 2025 18, Sep 2025

Amman

2750$

Critical Competencies for Administrators & Secretaries

21, Sep 2025 25, Sep 2025

Marrakesh

2950$

Critical Competencies for Administrators & Secretaries

28, Sep 2025 02, Oct 2025

Sharm ElShaikh

2750$

Critical Competencies for Administrators & Secretaries

05, Oct 2025 09, Oct 2025

Doha

3500$

Critical Competencies for Administrators & Secretaries

12, Oct 2025 16, Oct 2025

Casablanca

2950$

Critical Competencies for Administrators & Secretaries

19, Oct 2025 23, Oct 2025

Riyadh

2750$

Critical Competencies for Administrators & Secretaries

27, Oct 2025 31, Oct 2025

Istanbul

2950$

Critical Competencies for Administrators & Secretaries

02, Nov 2025 06, Nov 2025

Jeddah

2750$

Critical Competencies for Administrators & Secretaries

09, Nov 2025 13, Nov 2025

Manama

2750$

Critical Competencies for Administrators & Secretaries

16, Nov 2025 20, Nov 2025

Beirut

2750$

Critical Competencies for Administrators & Secretaries

24, Nov 2025 28, Nov 2025

Singapore

4950$

Critical Competencies for Administrators & Secretaries

30, Nov 2025 04, Dec 2025

Kuwait

2750$

Critical Competencies for Administrators & Secretaries

08, Dec 2025 12, Dec 2025

Berlin

4750$

Critical Competencies for Administrators & Secretaries

15, Dec 2025 19, Dec 2025

Brussels

4750$

Critical Competencies for Administrators & Secretaries

22, Dec 2025 26, Dec 2025

Zurich

4750$

Critical Competencies for Administrators & Secretaries

29, Dec 2025 02, Jan 2026

Brussels

4750$

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