Course details

Overview ?

Program Objectives

By the end of the program, participants will be able to:

Define the new roles of executive assistants and administrators.
Use technology to get more done and to stay connected with the office and their boss.
File, document, sort, index and retrieve corporate documents, records, and reports.
Identify quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
Demonstrate better command of the English language including the meaning and spelling of words, rules of composition, and grammar.

Who should attend?

Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The program offers a challenging opportunity to enhance interpersonal communication skills, people skills, and especially English business writing skills.

Program Outline

New Roles for New Times

The Changing Organization
The Role of Management in The Workplace
Optimizing Communication and Influence
Fostering a Professional Attitude
Producing Results from Various Activities
Use of Technology to Get Things Done

Mastering Data Management and Office Etiquette

Basic Modern Office Etiquette
What Not to Do in your Cubicle
Telephone and Email Etiquette, Skills, and Courtesy
Records Management (Filing and Documenting Soft and Hard Copies)
Indexing, Archiving, and Retrieving Data and Documents
Handling Office Finances and Petty Cash

Creating a Motivating and Productive Office Environment

Understanding Office Design as Part of Enhancing Productivity
Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
Communicating with Employees for Better Results
Dealing and Communicating with Different Cultures at Work

Advanced Communication Skills for Administrators

Preparing Powerful Short Presentations
Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.)
Dealing with a Difficult Boss

Time and Project Management for Administrators

Six Steps to Great Time Management
Preparing for Meetings and Conferences
Preparing Meeting Agendas and Minutes
The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
Event Planning and Project Management (Template)

The Impact of Technology on the Administrator’s Roles and Tasks

The Use of Smart Phones to Stay Connected and Liaise with Others
Synchronizing your Smart Phone with your Computer for Updates
The Use of Electronic Devices to Research, be Informed and Report on Timely Basis

Day 1

Day 2

Day 3

Day 4

Day 5