Course details

Overview

Content

Training Methodology

Overview ?

Description

The Certified Quality Improvement Associate (CQIA) has a basic knowledge of quality tools and their uses and is involved in quality improvement projects but doesn’t necessarily come from a traditional quality area.

Through discussion, review, and practice, participants in this course will become thoroughly familiar with the complete CQIA Body of Knowledge (BoK). Class discussions include an in-depth overview of the ASQ CQIA exam process, along with the rationales for correct answers. Sample test questions and answers offer participants a better understanding of the basic principles and applications that will appear on the exam.

This intensive course is designed to quickly and efficiently give students the information, skills, strategies, and techniques to successfully prepare to sit for the ASQ CQIA certification exam offered 4 times a year.

Course Outline

Quality Concepts

Terms, concepts, and principles

Quality
Quality plan
Employee involvement and empowerment
Systems and processes
Variation

Benefits of Quality
Quality philosophies

Team Basics

Team organization

Team purpose
Types of teams
Value of teams

Roles and Responsibilities
Team formation and group dynamics

Initiating teams
Selecting team members
Team stages
Team conflict
Team decision-making

Continuous Improvement Techniques

Continuous improvement
Process improvement

Six sigma
Lean
Benchmarking
Incremental and breakthrough improvement

Quality improvement tools

Supplier Relationship

Supplier selection
Supplier relationship
Supplier performance

Customer Relationship

Customer identification
Voice of the customer (VOC)

Data gathering and use
Complaint process
Customer needs

*Taking this course does not constitute or imply the successful passing of the ASQ CQIA exam. Participants will need to study the course material and practice questions outside of class.

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Day 3

Applying the Value based Process

Day 4

Ensuring the Continuity of the Value-based Process

Day 5

Supporting Process that Lower Life-cycle costs

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
Making scientific evaluation to the trainee (before and after)
Brainstorming and role-playing
Using case studies related to the scientific material being delivered and the trainees' work.
The participants get the scientific and practical material printed and on CDs and Flash memories.
Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.