Course details

Overview ?

Why Choose this Course?

Emergency response situations in the Oil & Gas industry are fast moving, often dangerous and can be chaotic. To avoid the latter, attendance on this course is essential.

The range of potential incidents and emergencies which could affect, disrupt, or stress production are increasing. If managed correctly then not all these incidents will be critical or could be classed as a crisis, but those which result in significant losses, or put increased demand on the organisation will have serious consequences for the company, the company’s stakeholders, the country and the reputation of all those involved in the response. This course will teach you that meeting the commitment involves more than just being fully prepared.

This course will feature:

Evaluation of the latest listing of potential perilous risks to the Oil and Gas Industry
Design of effective Crisis Management & Emergency Response strategies
Communication strategies (including Social Media) for Call Centres, Emergency Centres and Media/Government Relations
Analysis and appraisal of industry case studies, table-top exercises with syndicate role-playing
Enhancement of Risk and Business Impact Analyses by researching world events

What are the Goals?

Understand the attributes between Incidents, Emergencies and Crisis in the industry
Develop methods on how to avoid unnecessary escalation & how to design command & control response to each scenario
Learn how to enhance on-scene leadership capabilities and techniques
Apply best practice in organizing Emergency Communications Centre (ECC), Emergency Response (ERT) and Crisis Management Teams (CMT) to their best advantage
Analyse the importance of human factor, the means to ensure the best psychological readiness, resource allocation, deployment, discipline and leadership.

Who is this Course for?

The advanced nature of this course will prove beneficial to the Oil & Gas industry particularly those with responsibility for either planning for or responding to incidents, emergencies and crises across the complete management spectrum.

This course is suitable to a wide range of professionals but will greatly benefit:

Ministry or Government Regulators
Fire, Safety and Security Professionals
Operation, Asset and Facility Professionals
Risk, Marketing and Insurance Professionals
Designated Incident, Emergency and Crisis Response Professionals
Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response

How will this be Presented?

This dynamic course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This course will enhance your leadership capabilities through assessments, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges. Seminar materials such as exercises, check-lists, formats and templates will be included and will be of use to you and your team on your return to your office.

The Course Content

Day One

Increase your ability to evaluate, mitigate and respond to industry challenges

Evaluate and mitigate each of the risks facing the oil and gas industry
Incidents, Emergencies, Crises - how to organise your teams for each scenario
Cross border Political influences, cyber hacking and War
Checklists, the essentials of Crisis Management and Leadership behaviours
Emergency Plans – levels of planning and weaknesses to be avoided
Program evaluation concept – Internal and External Audits

Day Two

Crisis Communications & Incident On-Scene Command

Emergency Communication Centre (ECC) configuration, Information Flow & how to avoid common mistakes
Team roles and responsibilities, extract the best from your team
Manage the on-site potential ‘’smouldering’’ Issue before it becomes a Crisis
Incident Commander and On-scene management. All the essential elements for success
Investigate the importance of ‘’The Golden Hour’’, what has to be achieved in that first 60 minutes

Day Three

Business Continuity Management (BCM) and Incident Command Systems (ICS)

How does BCM fit into Oil & Gas Crisis Management
Plans and Business Impact Analysis, formats, examples and templates
Case Study and BCM Exercise
Critical elements of corporate Command and Control
Review of International Incident Command Systems
International Standards for BCM, ICS, Spills, Crisis / Environmental Planning / Response

Day Four

Media and Reputation Management

Strategies to communicate with all stakeholders at all levels - Government, Public, Media, Staff
Case Study. Managing the media response.
Tools to manage social media (blogs, twitter, face book) so you are always one step ahead
Protect your reputation and brand with your stakeholders
Media management template handout lists - Do’s and Don’ts for Conferences and TV Interviews
Syndicate Exercise

Day Five

Crisis Management Plan Testing, Training and Exercise Simulations and potential problems

‘’The safety policy and procedures were in place – the practice was deficient’’ Piper Alpha Report
Benefits of exercising and selecting the right type of exercise for the asset/scenario
What functions need to be tested, what will the outcomes be for the participants and You
Conducting Post-Incident/Exercise debriefings with checklists
Evaluations, key recommendations and follow-up, when, how and in what format
Psychological and potential problems for you and your team after a traumatic experience