Course details

Overview ?

The Course

All business activities are governed by writing policy and procedures. Much effort is spent on looking at how to draft documents, and, while this is important, it sometimes overshadows the importance of the Policy or Procedure, and related documents such as Specifications and Standards.

The course will look at how these documents are created, and some of the main clauses that appear in them, all using real examples wherever possible.

The course will then consider methods to be used in drafting Policy and Procedures, and, in particular, how to avoid ambiguity and uncertainty. This is an area that generates large numbers of errors, and the aim of the course is to reduce the frequency of such errors and associated disputes.

The course will deal with Policy and Procedure documents written in the English language, but will use techniques which have wide application to many types of documents.

The Goals

Increase recognition of the use of Policy and Procedures
Develop drafting skills, which will be useful tools in all types of documents
Improve clarity of expression in documents
Increase working knowledge of implications and potential problems with Policy and Procedures
Better awareness of the commercial impact of drafting issues
Improve ability to reduce the risks

The Process

The delegates will be involved in the latest trends in seminar presentations. The classroom presentations are made up of interactive practical exercises, supported by audio visual material and case studies. Delegates will be expected to participate actively in relating the principles of Policy and Procedure writing to the specific needs for their industry.

The Benefits

Expanding the expertise of personnel involved in developing Policy and Procedures documents will allow project and general management teams to be more effective
Policy and Procedures documents should better reflect the commercial and other aims of the business
Policy and Procedures should be more structured and focused on business goals
Disputes should be reduced, and those that do arise should be settled more quickly, with less cost, delay and disruption
Managers should have more confidence in discussing issues
Dispute avoidance skills will be enhanced
Improved overall processes

Other key reasons to attend are:

Gain an opportunity to review Policy and Procedures and understand their importance to business
Obtain the ability to get a broad view of importance of Policy and Procedures and similar documents and their role in the organisational management
Understand the different roles of documents
Learn drafting skills that will be usable in a wide range of situations
Have the chance to practice drafting skills in a non-threatening environment
Improve your strategic thinking on how to develop Policy and Procedures documents
Learn practical techniques for the drafting of Policy and Procedures
Improve your understanding of contract wording in the English language
Identify where things can go wrong, and learn how to avoid problems, or mitigate their effects through well drafted documents and good management
Improve your ability to interface with other professionals

The Results

Provide an understanding of how Policy and Procedures are developed
Consider who needs to be involved in the process of developing such documents
Investigate issues concerning the use of international technical or other standards
Improve appreciation of issues in Policy and Procedures and how they relate to other similar documents
Improve drafting of work documents
Reduce the risk of conflict arising from ambiguity or uncertainty

Delegates attending this seminar will gain an improved personal knowledge of Policy and Procedure creation in their organisations, they will learn skills to put into place standards, plans and strategies which if successfully implemented will increase their professional reputation and improve their ability to deal with implementation of Policy and Procedures.

The Core Competencies

Report writing skills
Implementation of procedures
Project management skills
Management techniques and practices
Specialist Policy knowledge and awareness
Preparation and planning skills
Problem solving and analytical thinking
Gain an in-depth knowledge of the key aspects of writing proper Policy and Procedures
Recognise and prioritise the issues that are most likely to affect corporate reputation and write solid Policies

The Programme Content

Day One : Introduction to Policy & Procedure Writing

Introduction
Why they are important
What makes a good Policy
The structure of Policy and Procedures
Writing styles
Incorporation of other documents

Day Two : The Governance and Roles involved in Policy

The role of Policy and Procedures
What needs to be included
Who needs to be involved
The review process
The approval process
Publication

Day Three : How to Implement Policy & Procedures

Review of examples of Policy and Procedures
Avoiding ambiguity
Standards –ISO
Communications
How to ensure staff compliance
Maintenance

Day Four : Drafting Policy & Procedure

Drafting guides
Best practice
Useful tips
Effective writing
Commercials
Drafting exercises, based on the documents reviewed

Day Five : Case Studies and Workshops

Case Studies
Groups
Workshop objectives
Workshop
Final wrap-up
Discussio

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Day 3

Day 4

Day 5

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