Course details

Overview ?

Why Choose This Training Course?

This interactive and participative training course will demonstrate that it is possible for an organisation to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This training course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.

Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This training course will ensure you do not make the same mistakes of those other Crisis Managers. Your organisation must be prepared; without delay it needs to identify all potential vulnerabilities, map out the possible crisis scenarios and mitigate shortcomings.

This training course will feature:

Best practice advise drawing on the expertise of crisis researchers, analysts and practitioners
How to consider the main areas of activity: Preparation, Planning, Response and Recovery
Getting the maximum from emergency responders and crisis management teams
How to avoid mis-management and so make a bad situation worse
Managing yourself and others, make judgements, redefine standards, establish options

What are the Goals?

By the end of this training course, participants will be able to:

Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
Develop strategies so ensuring you and your organisation responds efficiently and effectively
Understand the five deadly leadership behaviours and six winning strategies in a crisis
Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises

The Course Content

Day One: What should be in place before the Event?

Understanding Crisis Management and how to manage a Crisis
Consider the complete range of risks facing businesses in the 21st century
Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
Who else inside and outside the organisation should be involved?
Five deadly Leadership behaviours & Six winning strategies
Understanding 'denial-curve' and 'group-think' syndromes

Day Two: Pre-planning, who and what else should be Considered?

Case Studies, why some companies fail and others survive?
Who owns the mitigation process?
Developing and Implementing Emergency Plans
Crisis Management and Communications. Emergency Centre/s
Developing and implementing a Business Continuity Management (BCM) strategy
Business Impact Analysis. Case Study and Workshop

Day Three: Dealing with a Crisis - the 'Communications' Perspective

Command and Control Issues. Operational, Tactical and Strategic
On Scene Crisis Management, essential elements for success
Reputation Management - Managing the Media.
Organising a Press Conference & step by step guidance on how to conduct TV interviews
BP Press Conferences – What went wrong?
Exercise: Crisis Communications Strategy

Day Four: Incident Management & Aftermath

Alerting and Warning. Case Studies. What can go right and what can go wrong
Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
Major Incident Simulation - Role Playing Workshop
Potential Psychological & Welfare problems in Crisis Management
How to improve staff morale and confidence in the process
Questionnaire, are your batteries in good condition?

Essential Post Incident Actions

Exercises: a programme of learning and of validating plans and procedures;
How to get advantageous results from an exercise
Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
Critique report writing, executive summaries and recommendations
Closing the loop. Implementing the recommendations, continuing the process
3 disastrous Case Studies with the same cause, are we learning from others?

Day Five: Problem analysis supplementary tools

Root cause analysis
Creative problem solving and decision making
The five-why process
The cause and effect diagram
The fishbone diagram
Pareto analysis

Decision making supplementary tools

Effective decision making
Why-Why and how-how analysis
The how-how method
Choice making
The decision analysis worksheet
The Kepner & Tregoe method for analyzing alternatives
Use of the matrix
Effective decision making
The decision making matrix
Definition of ‘consensus’

Creativity and problem solving

The need for thinking skills
Mental structures of college students
Stages in problem solving and decision making
The human brain
Understanding the two hemispheres of the brain
Critical thinking
Lateral thinking
Mental blocks to creative thinking
Brainstorming
The six thinking hats

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

Course name

Duration

City

Price