Course details

Overview ?

Introduction

In an ever increasing pace of Life and Business, it becomes even more important to remove stress and operate with heightened sensory acuity. As the cost of stress to the employer continues to grow, organizations must recognize stress in their employees and train management to manage stress productively. A recent survey showed that 1 in 5 people report their work to be very or extremely stressful, citing the nature of their work, relationships at work or their employer as the cause.

It has been stated, that “The ability to ‘communicate well’ is ranked the number one key to success, by leaders in business, politics and the professions.” To be really successful in business, it is essential to learn, appropriate, practice and develop, vitally effective communication skills, both on a one-to-one basis, and to small and large groups. This two module seminar covers these strategic areas in a unique, proactive manner, and result in top quality performance.

Participants attending this seminar will:

Identify and deal with the causes of stress and how Time affect you and others
Increase self confidence and increase personal motivation
Understand communication and persuasion and what impact they have on an organization’s ability to function.
Be able to use communication and influence to improve an organization’s productivity, profitability, morale, etc.
Have Increase self-awareness and develop the skills to deal confidently and professionally with colleagues and customers

The seminar is split into two modules:

MODULE I - Setting Priorities, Time Management & Stress Reduction: Managing Stress & Pressure at Work

MODULE II - Personal Effectiveness & Influencing Skills: Communicate, Negotiate, Influence & Persuade

Each module is structured and can be taken as a stand-alone course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week seminar.

Objectives

In this seminar, delegates will be able to:

Actively identify and reduce stress in themselves and others
Develop ways of Managing the most Important element - TIME
Maximizes performance and motivation at work
To see how every area of life is effected by Communication
To upgrade their personal communication and presentation skills

Training Methodology

This seminar will be presented in a highly inter-active manner, with a very impactive computer presentation style. Individual and group activities, will intersperse the sessions. Video and role plays situations will highlight the major teaching features.

A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Communication Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning and overcoming any fear or inadequate tendencies.

Organisational Impact

Stress is an individual physical response to a given stimulus and therefore everyone responds differently in different situations. What is acceptable for one person can be extremely stressful for another
Only by providing employees with a clear understanding of why they feel stress, and providing them with the ability to do something about it, can companies hope to truly protect their employees.
This program introduces delegates to the close relationship between mind and body, how physical responses are influenced by thinking patterns, and how personal conditioning can lead to stress, task avoidance, even phobic reactions.
Effective communication enhances company performance and profit. When staff can communicate confidently and professionally with colleagues and customers, everyone benefits.
In today’s competitive environment, having staff that can communicate with impact is a strong competitive advantage. Learning how to influence others also results in increased productivity and performance.

Personal Impact

Reduction of Stress is a unique stress management program. It addresses problems caused by stress, by providing delegates with practical solutions for dealing with stress in any situation. Each Delegate will develop their own set of resources to deal and eliminate stress in seconds.
Learn to Reframe situations and always see the positive
Delegates learn how to relax, regain control and focus on taking personal ownership and Responsibility for their state of mind and achieve positive outcomes to any situation
Participants will identify and develop their communication skills and learn how to use these skills constructively in interpersonal behaviour. Incorporating these skills and techniques into their work behaviour, participants will demonstrate more effective work-based skills, such as leadership, negotiation and team based problem solving.
Ultimately, this type of training allows people to better understand their own behaviour and develop higher self-esteem, self-understanding, and confidence.

SEMINAR OUTLINE

Module I

Setting Priorities, Time Management & Stress Reduction:
Managing Stress & Pressure at Work

DAY 1

Managing Your Job

Managing yourself and the resources at your disposal
What are you and your team trying to achieve?
Defining your objectives and key result areas
Establishing responsibilities and priorities

Practical Time Management & Planning Activities

Effective use of diaries, time planners, time logs, etc.
Criteria for prioritising – urgent and important
Planning and scheduling your activities
Dealing with interruptions and distractions – staying focused
Managing time under pressure
Developing a proactive approach to short, medium and long term plans

DAY 2

Managing Yourself

Investing time and effort in order to achieve more in the future
Your time management behaviour – preferred working styles
Personal effectiveness – a guide to self-discipline
Highlighting personal ‘time-stealers’ and areas of weakness

Managing Others & Meetings

Managing people managers, colleagues, team members and customers
Getting more things done through assertive behaviour
Making the most of meetings as participant or chairperson

Effective Delegation

The rules of effective delegation - overcoming personal preferences and prejudices
Using delegation as a means of coordinating the workload of your team/department

Delegation

Freeing up your time
Developing staff

Ongoing Self-development

Reviewing your management of time at regular intervals?
Overcoming your old habits - maintaining your new standards?

DAY 3

Communicating with Excellence Getting Results

The Rules of Communication - overcoming personal attitudes. Stereotypes, Prejudices and Beliefs
Why people do what they do and Influencing for Results

Managing Pressure in the Workplace

Moving from reactive to proactive
Working to priorities when everything is urgent
Taking control through planning and time management
Managing conflicting demands from more than one person

DAY 4

Understanding Stress and its Causes

What is stress? - Recognising the physical and behavioural signs, Stress in the mind and body
What contributes to workplace pressures? – The top ten causes
The impact of stress on personal performance – the positive and negative effects of stress
Recognising the signs of stress in ourselves
Maintaining an effective balance between home and work
How gaining control of your Mind can reduce or eliminate stress
The symptoms of short term and long term stress
Recognizing your individual stress response and that of others
Learning to recognize your stress level and key stressors
The major causes of stress at work and at home
How to develop self belief to overcome stress
When stress aids performance and when stress detracts from performance

DAY 5

Different Stress and Behavioural Patterns

Learning behaviour types: passive, aggressive, passive aggressive and assertive
How conscious and sub-conscious thinking affects behaviour
Developing self-assertiveness to achieve greater control over stress
Improving your communication skills to manage aggression, stress and conflict from others

Handling Stress Positively, A Positive Mindset

Stress handling strategies for you and your team
Maintaining an effective balance between home and work
Changing your mindset – seeing the positive side of change in the workplace
Motivating yourself and others under pressure
Developing a preventative rather than remedial approach to team problems
How the Mind Focus techniques can reverse negativity into positive action

Module II

Personal Effectiveness & Influencing Skills:
Communicate, Negotiate, Influence & Persuade

DAY 6

Personal Inner Communication Essentials

What is Communication?
What does effective Communication mean?
Understand the 3 major levels of Communication .
- Intra- Personal (with Oneself).
- Inter-Personal (with another Individual).
- Inter-Active synergy (with a group of persons).
Appreciate the different ‘fields of experience.’
Discover the power of Non-Verbal Communication.
Study the 8 Non-Verbal empowerments.
Understand why your personal Self-Image has a great deal to do with your presentation, language, style and content.
Controlling your subconscious mind to communicate effectively.

DAY 7

Understanding Communication and Persuasion

Understanding the communication cycle.
Analyse the Communication Pyramid.
Know the power of words in the communication process.
Discover the powerful I-A-D-A communication format.
Understanding the brain, during the communication process.
Understand the keys to successful public speaking.
How to develop and present a vital speech.
How to dress professionally and appropriately.
Find out the right and wrong ways in body posture.
How to use your voice effectively.
Discover the power of illustrations and stories.
Learn how to overcome Public speaking fears.
How to listen actively and respond accordingly.
Know the power of influence.

DAY 8

Communicating and Presenting Effectively

Learn how to organize your presentation.
How to prepare and present a computer / Power Point presentation etc.
What to do prior to a presentation.
Understand the impact of Visual communication.
Understand the psychology of the Smile in communication.
How to present to a cross-cultural audience.
Observe what features attract an audience.
Learn how to analyse your audience.
Using positive visual imaging.
How to use the telephone effectively and professionally.

DAY 9

Communication Strategies for Professional Excellence

How to an effective decision maker, in the communication process.
How to use strategic communication negotiation skills.
Discover the 9 Keys to making an effective presentation.
Learn how to develop a systematic filing system.
Learn how to obtain good source material.

DAY 10

Applying Personal Influence and Persuasion

Analyse the 9 strategic principles for effective communication.
Apply these Communication principles into a “Plan of Action” for your life and incorporation into your Company infra-.structure.
How to be proactive and make things happen.
Essential communication practices for ongoing success.

Day 1

Day 2

Day 3

Day 4

Day 5