Course details

Overview ?

INTRODUCTION

The roles of administrative professionals in business are continually evolving. This exciting and interactive masterclass is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximise your effectiveness.

In this masterclass you will discuss how to:

Enhance your skills to enable you to work at a higher level
Appreciate the value and importance of your role
Understand your business in order to work effectively
Use communication skills to your advantage and to the benefit of your organisation
Develop your interpersonal skills to improve your working practice

WHO SHOULD ATTEND?

Administrative professionals who want to develop and enhance their role within their organisation

PROGRAMME OBJECTIVES

Build and improve upon existing skill sets
Understand how to develop your role
Write more effective correspondence
How to give memorable presentations
Become more proactive
Understand ways in which you can expand your knowledge of the company and business area
Learn ways to manage your manager
Discuss interpersonal intelligence and how it can improve your working practice
Be aware of how to take some control over your time and work output

TRAINING METHODOLOGY

This masterclass will be discussion based, giving you the opportunity to share your issues with the group. There will be activities, practical exercises and debate of real life situations. Delegates should be prepared to talk in depth about their role and to work with others to produce plans for the future.

PROGRAMME SUMMARY

By attending this masterclass, you will be able to return to work having learnt how to expand your role and deal with business situations more effectively.

You will also have the confidence to use these skills and thus raise your profile in your company. You will have an action plan to put into practice.

PROGRAMME OUTLINE

DAY 1 - Building on existing skills

What is your role?
Organisational skills
Planning and prioritising
Time management under pressure
Customer service skills and telephone techniques

DAY 2 - Developing the role

Discuss how you can expand your knowledge of the business
Ways to become more proactive
Take some control over your work load
Cope with and take advantage of change in your work environment
Goal setting

DAY 3 - The importance and value of communication skills

Why are communication skills so important?
Discuss ways to improve your confidence
Talk about how to be more assertive in the workplace
Improve your listening skills
Write more effective business letters and e-mails
Learn how to structure reports
Tips to giving excellent presentations

DAY 4 - Managing your manager and raising your profile

Image management
Building an effective working relationship with your manager
What is expected of you?
Your working style
Understand how to be effective in meetings
Working as a team
Learn to delegate
Using your skills to enable your manager to concentrate on his/her priorities

DAY 5 - Interpersonal intelligence

Understanding people
Expressing yourself with clarity
Asserting your needs
Giving and receiving feedback
Influencing skills
Resolving conflict
Being a team player
Being flexible

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

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