Course details

Overview ?

Introduction

This seminar is designed for all those who have the potential and capabilities of developing into Supervisor’s, Team leader’s and new manager’s. Whatever their job title, if they are in charge of others then they will be helped greatly by this seminar.

In this seminar you will learn to:

Be effectively and professionally equipped for the major transition from the workforce to a team / leadership role
Understand and practice key supervisory / management skills
Learn how to motivate and harness your staff potential and abilities
Develop objective setting, performance supervision and team communication
Enhance your personal empowerment for successful corporate leadership

Objectives

By the end of this programme you will be able to:

Know what real supervision is, and be able to explain to others what it is, and what it means
Understand and practice basic supervisory skills
Define the difference between the supervisory and the operational roles
Explain how to set and monitor objectives
Explain what motivates you and describe ways to motivate others effectively
Manage performance for results
Use different techniques to communicate effectively with your team
Use an appropriate strategy for delegating to others
Motivate and support others in the achievement of targets
Demonstrate effective questioning skills
Communicate effectively
Empower yourself and the staff who work with you
Describe your own sources of power and influence and know how to use and develop your
Influence to get support and help you to be an effective supervisor

Organisational Impact

Enhanced skill level of staff
Higher levels of productivity
More effective establishment of goals
Increased motivation of personnel
More effective communication throughout the organization

Personal Impact

You will learn how to:

Know what real supervision is, and be able to explain to others what it is, and what it means
Understand and practice basic supervisory skills
Define the difference between the supervisory and the operational roles
Explain how to set and monitor objectives
Explain what motivates you and describe ways to motivate others effectively
Manage performance for results
Use different techniques to communicate effectively with your team
Use an appropriate strategy for delegating to others
Motivate and support others in the achievement of targets
Demonstrate effective questioning skills
How to communicate effectively
How to empower yourself and the Staff who work with you
Describe your own sources of power and influence and know how to use and develop your influence to get support and help you to be an effective supervisor

Training Methodology

This seminar will be presented in a highly inter-active manner, with a very impactive computer presentation style. Individual and group activities, will intersperse the sessions. Video and role plays situations will highlight the major teaching features.

SEMINAR OUTLINE

What is a Supervisor?

Should you be a supervisor?
Making the transition
The difference between doing and supervising
Highs and lows of the supervisory role
What are the skills of an effective supervisor?
Developing the skills
Different ways to supervise others
Supervisory styles
Common mistakes you don’t want to make

Managing Performance - Getting Results

Characteristics of Performance Management
Business Plan basics
Assessing your current situation
You and the business plan
Getting productivity through people
The importance of strategic Goal Setting
Develop the 5 Success essentials
Getting and managing results
How to develop Pro-Active management
Benefits and barriers to delegation
How, when and to whom to delegate
Getting it done right – instructing others

Managing Performance – Problems And People

What motivates me?
What motivates others?
What does Motivation do?
Motivation creates energy
The 3 Major steps of motivation
Motivation in the workplace
Herzberg’s Motivational Theory
Tailoring motivation ideas to individual team members
How to manage conflict
Working with different types of personalities
What to do when a problem arises
Listening and questioning skills

Managing Communication

What is Communication?
Three major levels of Communication
The significance of Non-Verbal Communication
Factors that affect your Communication
Communication Chart
Effective ways to Communicate
Brain Communication impact
Communication cycle
Delivering clear, concise messages
How to make an effective presentation
9 Effective Communication principles
Positive Visual imaging
Good / Bad relationships
Planning a Team meeting
How to be a decisive Decision maker
Improving your ability to make decisions
Verbal communication
Barriers to communication
Team communications
Running a team meeting
Choosing the right words
Communicating in writing

Building Powerful Influence

What is personal empowerment?
Sources of personal power
Developing your Mind, Attitude, Appreciation & Character influence
Mind Think power
Know the impact of Teleological Thinking
Replacement Principle
Building your personal power
Using your personal power
Building trust and believability: walking your talk
10 Essential Qualities of a Top Supervisor
Planning for your future – developing yourself
How to stay Motivated

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Day 4

Day 5

Training Methodology

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