Course details

Overview ?

Why Attend?

Training departments carry a major responsibility in the organizations which focus on developing employees' knowledge and skills for current and future business needs. Being in charge of a training department requires an understanding of a number of concepts like management, strategy, policies, budget, evaluation and technology. The 'Certified Training Manager' course covers such important topics and provides participants with the knowledge and tools to survive the ever growing demands placed on the training function.

Course Methodology

To apply theory, the course incorporates an experiential learning approach that allows participants to individually and collectively develop solutions to case studies, draft budgets, training policies, evaluate surveys and create business requirements for training systems.

Course Objectives

By the end of the course, participants will be able to:

Describe the key roles and responsibilities of training departments
Develop a training department mission statement with key result areas and key performance indicators
Establish a comprehensive training strategy which includes training policies, procedures, and training plans
List important steps for developing and administering training budgets
Identify methods for evaluating the training function
Conduct a cost benefit analysis for training activities
Prepare business requirements for a Learning Management System (LMS) and list the necessary system selection steps

Course Outline

Managing a training department
- Defining management
- Key management functions
- Personal assessment and development plan
- Role of the training department in an organization
  - Conducting a 'PEST' and 'SWOT' analysis
  - Devising a training strategy
  - Training department mission statement
  - Identifying key result areas
  - Training department key performance indicators
Marketing the training function within your organization
Training and development roles
Structure of a training department
Mapping training policies, procedures and training plans
- Importance of training policies
- A look at common training policies
- Drafting training policies
- Components of a training plan
- Partnering with training providers
Establishing a training budget
- Whose responsibility is it
- Budget types and techniques
- Measurement, metrics and budget data
- Eight steps to creating your budget
- Tips for defending your budget
- Examples of training budgets
Evaluating the training function
- Reasons for evaluating the training function
- Key performance indicators
  - Deciding on indicators
  - Monitoring and reporting
- Measuring employees' satisfaction of the training function
  - Evaluation methods
  - Developing the training function's satisfaction survey
- Evaluating transfer of behavior
- Conducting a cost/benefit analysis
- Reporting return on investment
- Presenting your findings
Selecting and implementing a LMS
- Purpose and importance of LMS
- Existing types and technology
- Common features
- Business requirements
- Defining the selection process
- Examples and comparison of LMS

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Training Methodology

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