Course details

Overview ?

The Course

Process industries are highly competitive. There are significant pressures to reduced costs whilst continuously improving the quality of service to customers. In order to compete successfully, 24-hour operations must achieve the highest possible standards at all times.

For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working. However, a multiple-shift operation poses a challenge because of the potential for disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents together with operational problems such as reduced throughput and increased levels of waste. Operating multiple shifts can be like running several different companies at the same time. Each change of shift brings a new team of people with different skills, attitudes and objectives.

What is needed is a detailed understanding of all of the issues that shift working creates. This will then allow strategies to be developed to ensure that performance can be maintained at the very highest levels at all times.

Best Practices in Multishift Operations is a one-of-a kind workshop that reveals how the world's most successful companies manage multiple-shift and 24-hour operations to deliver world-class people and process performance.

The Goals

Understand the issues associated with 24/7 shift operation:
- Effective communication
- Continuity of operation
- Consistency of approach
- Fatigue and its consequences
- Shift-to-shift handover
- People issues created by shift working
Identify strategies to deal with the issues:
How to implement seamless communications
Ensuring continuity of operation
Achieving effective shift handovers
Achieve shift-to-shift consistency of approach
Be able to identify and deal with fatigue
Dealing with people issues
Explore alternative shift schedules that reduce costs and improve job satisfaction
Implement Kaizen (continuous improvement) around-the-clock
Learn what has worked - and what hasn't - at other plants
Develop effective shift supervisors
Benchmark your performance against that of world-class facilities
Create an Action Plan for continuous improvement back at work

The Process

This seminar will use a combination of lecture, discussion and group/individual activities. Delegates are encouraged to bring specific challenges and issues they are facing to the session for group discussion. In addition, we will discuss Best Practices currently used at participants' companies so that delegates will have the opportunity to learn from numerous sources. We will close by having each delegate develop a step-by-step Action Plan that will help guide future improvement efforts back at work.

The Benefits

Whether you're looking to create a more competitive operation, develop a high-performance 24-hour work force, minimise the risks associated with shift working or explore alternative shift scheduling systems, this workshop will address practical, proven solutions. This workshop is developed from years of successful implementation expertise, not academic theory.

To optimize the learning process, we:

Customize the programme to the group's specific needs
Include group activities so that participants can work on real-world problems that they are facing
Use case studies to help consolidate the understanding of the topics covered
Conclude with the development of a specific Action Plan so that learnings can be applied more quickly
Provide post-event follow-up as required with additional suggestions or recommendations to help delegates succeed

The Results

By understanding the nature and skill of leadership, delegates should be more productive and innovative in their own business environment. This should equate to higher goals and a more productive climate for any organization.

The Core Competencies

Among other things, delegates will learn how to:

Implement Best Practices in managing multi shift operations
Create sustainable systems for effective communication
Achieve continuity through effective shift handover
Be able to identify and address the issues associated with fatigue
Evaluate alternative shift schedules for cost-efficiency, employee satisfaction and maximum safety
Develop and nurture cross-shift teams
Involve all shift employees in a continuous improvement process that delivers sustainable results
Develop shift supervisors who are highly effective in the shift environment
Evaluate current operating performance against that of world-class facilities

The Programme Content

Understanding the issues associated with shift working

Communication
Continuity of operation
Consistency of approach
Shift-to-shift handover
Fatigue and its consequences
People issues

Building a Competitive Advantage

Benchmarking world-class operations
Performance results from successful plants
Self-Assessment - How does your plant measure up?
Sharing the specific issues of the course delegate
Case Study

Effective Communications

Deliver effective management communication to all shifts
Improve shift leader-team communications
Develop effective interfaces across shifts
Proven cross-shift communication tools & techniques
Install a world-class Visual Management system

Effective Shift Handover

Best practices for effective shift handover
Start of shift meetings

Ensuring Continuity of Operation

Performance management
Weekly planning processes
Effective standard operating procedures
Teamwork
Training and developing Shift Teams

Developing Effective Shift Supervisors

Evolution of the role of supervisor
Training and developing effective supervisors
- Technical skills
- Leadership skills
Benchmarking performance of supervisors