Course details

Overview ?

Why Choose this Course?

This course presents the best practices from High Reliability Organizations (HROs) with respect to both excellence and safety. HRO is a term that refers to industries such as oil and gas, process, nuclear and aviation, where they possess a high degree of reliability despite their hazardous environment. It shows how organizations can learn from failures and near misses, as well as from other industries. Operational excellence will cover aspects of safety, risk, reliability, and quality management. This will include best practice at both strategic and operational levels, as well as in specific areas that relate to management skills, reliability and decision analysis, benchmarking, and information systems.

This course will feature:

Understanding of safety, risk and continuity of operations
Development of people management skills
Mastering techniques that can enhance plant reliability
How to conduct benchmarking and quality systems auditing
Applying decision analysis approaches

What are the Goals?

By the end of this course, participants will be able to:

Explain the benefits of acquiring best practices from HROs
Show how activities play a part in helping their organization perform at a higher level
Determine methods for generating and implementing effective performance metrics
Use a process improvement methodology back at work
Analyze critically the methodologies employed in the organization & implement improvements

Who is this Course for?

This course is highly recommended for all Operations, Maintenance, Reliability, Engineering and Technical Support staff. Also, this course is applicable to any person actively involved or contemplating safety, performance measurement, improvement and/or quality and reliability related activities.

This course is suitable to a wide range of professionals but will greatly benefit:

Operations & Process Professionals
Reliability & Safety Professionals
Other professionals involved in process improvement

How will this be Presented?

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes tutor facilitation, direct input, delegate discussions, case studies, reviews, interactive exercises and video.

The Course Content

Day One

Safety Systems and Risk Management

Safety first
Learning from failures
Analyzing near misses, incidents & accidents
Taxonomy of theories
Risk assessment, Choice of case studies
Types of recommendations

Day Two

Continuity of Operations – Plant Systems Reliability

Coping with risks
Defining reliability and resilience
Reliability Centered Maintenance (RCM) techniques
Fault Tree Analysis (FTA)
Reliability Blok Diagram (RBD)
Practical examples and case studies

Day Three

Case Studies from High Reliability Organizations (HROs)

Case from Aviation industry
Case from Process industry
Case from Oil and Gas industry
Case from Nuclear industry
Group work and group presentations

Day Four

The Concept of Generic Lessons & Benchmarking

Attributes of the generic lessons
Best practice of learning from failures from different industries
Best practice can be learned from worst practice
The ten generic lessons and the three underpinning factors
What is benchmarking? History of benchmarking
Different methods of benchmarking and how they relate to each other

Day Five

A Model of Learning and Unlearning Excellence

Adaptive organizational learning
Routine dynamics
The Decision-Making Grid (DMG) model
A framework for analyzing near-misses and failures
High severity with low frequency versus high severity with high frequency

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Day 2

Day 3

Day 4

Day 5

Training Methodology

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