Course details

Overview ?

Introduction

In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.

This training seminar will ensure that you understand how to decide rationally what maintenance activities to outsource and what not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, get the most from your contracts, avoid the potential pitfalls and improve the performance of your assets. Maintenance contracts used in several branches will be discussed. You will have the opportunity to discuss the existing contracts used in your organization. Through a combination of formal lectures and group work, you will leave the seminar with the tools to improve your contracts and contract management.

This seminar introduces participants to the skills and knowledge areas of Maintenance Contracts & Outsourcing of today, such as:

Understanding Outsourcing considerations
Contracting types, incl. Service Level Agreements
Key Performance Indicators to monitor performance
Developing contracts – the contracting cycle
Negotiating skills
Continuous improvement and performance management: how to evaluate the performance with all parties involved

Seminar Objectives

The delegates will:

Understand how to decide rationally what maintenance activities to outsource and what not
Learn the features, functions and benefits of lean maintenance contracts
Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
Learn how to define service levels and monitor the contractor performance
Learn how to develop and negotiate a maintenance contract
Recognize the pitfalls
Understand how to evaluate the delivered performance of all parties involved
Learn how to implement maintenance contract management

Training Methodology

The seminar will be conducted along interactive workshop principles. There will be a variance of lectures, case studies, video material and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Organisational Impact

The organisation will understand how to outsource maintenance activities in a professional way.
Be able to apply proper maintenance contracts very fast.
Provide instruments to improve maintenance contract management in both short as well as long term.
Ensure that you will get the most out of your maintenance contracts.
Avoid potential pitfalls regarding developing and managing maintenance contracts.
Saving time, money and irritation on both sides.

Personal Impact

By attending the seminar, participants:

Gain understanding and practical insight of outsourcing and contracting aspects.
Improve level of personal knowledge.
Will be more professional in contracting processes and negotiations.
Work more effectively by applying the right approach.
Add value for themselves
Be able to plan and develop a future career.

Who Should Attend?

All professionals negotiating, managing and verifying maintenance contracts
Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this seminar as a unit
Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing

Programme Outline

Day 1 – Outsourcing Considerations

Introduction to program
Introduction delegates
Asset management
The business impact of maintenance
Considerations in outsourcing maintenance – what to outsource and what not?
Activity on asset matrix
Risks involved
Case study: Outsourcing maintenance activities

Day 2 – Maintenance Contracts

Maintenance contract types
Parties involved
The tendering process – modern ways of tendering
Choosing the right contractor
Costing the service
Defining Key Performance Indicators to monitor the performance of all parties involved
Use of Balanced Scorecard with performance contracts
Interactive exercise and examples

Day 3 – Developing the Maintenance Contract

Vendor management
The contracting cycle
Assemble a team
Assess, determine and specify the required service levels
Writing the contract – contents of a maintenance contract
Interactive exercise: review some existing contracts
Implementing contract management – how to make it work (performance management)
Periodic evaluation & improvement

Day 4 – Grounding and Negotiating the Contract

Expectations about availability, reliability and costs
The extensive preventive maintenance schedule – “tricks” of maintenance contractors
The seven steps to develop a risk based maintenance concept
Using the maintenance concept to negotiate more effectively lean maintenance contracts
Negotiating the contract – negotiation ploys
Negotiating the contract – negotiation tactics
Negotiating tips
Interactive exercise and role play regarding negotiating

Day 5 – Final Workshop

Development of a maintenance contract in groups
Defining the requirements and service levels
Develop the offer
Selection criteria
Presenting the bid
Closing the contract
Evaluation of results
Wrap-up

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Day 3

Day 4

Day 5

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