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Overview ?

INTRODUCTION

Organisations increasingly need to make improvement a key part of theirculture in order to remain cost competitive. The same is true of Maintenance Organisations. Maintenance Departments are increasingly under pressure to improve performance and reduce costs.This program looks at Maintenance Auditing and Benchmarking as two key tools that can be used as the basis for driving the improvement process in maintenance, by identifying best practices, gaps with current practices and assist with the formulation of strategies to bridge such gaps.In addition, we address how Auditing and Benchmarking can become an integral part of a maintenance management strategy by integrating such activities into maintenance performance measures, key performance indicators and objective setting.

WHO SHOULD ATTEND?

This programme addresses the needs of a diverse audience with an interest in Maintenance Management, Maintenance Improvement and the use of techniques such as Maintenance Auditing and Benchmarking.

The program should be of interest to:

General Managers who have oversight responsibility for Maintenance Management and Maintenance organisational units
Operations and Maintenance Managers with direct line responsibility as well as staff support responsibility for Maintenance
Maintenance Supervisors, Maintenance Engineers and Maintenance Planners and Schedulers

PROGRAMME OBJECTIVES

The objectives of this programme are to provide participants with an awareness and working knowledge of how to:

Audit their maintenance operations
Conduct a maintenance benchmarking study
Use the results to establish and monitor an effective improvement strategy
Establish Auditing and Benchmarking as a key element of their maintenance management strategy

TRAINING METHODOLOGY

Maintenance Auditing and Benchmarking is a hands-on, stimulating learning experience. The program will be highly interactive, with opportunities to advance your opinions and ideas. Participation is encouraged in a supportive environment. To ensure the concepts introduced during the program are understood, they will be reinforced through a mix of learning methods, including lecture style presentation, open discussion, case studies, simulations and group work..

PROGRAMME SUMMARY

This programme covers all the essential skills necessary to understand how an effective and efficient maintenance function is implemented, supported and improved. This includes the use and application of a standardised maintenance management audit methodology consistent with the recognised maintenance excellence framework to assess the current state of maintenance and identify opportunities for improvement. Similarly, participants will learn how plan, conduct and interpret the results of a benchmarking study which has been adapted to the need of maintenance.

PROGRAMME OUTLINE

DAY 1 – Introduction and Foundation Concepts

Introduction to Auditing and Benchmarking
Introduction to Maintenance Processes
Approaches to Maintenance Management and Improvement
Introduction to Maintenance Management Benchmarking Frameworks

DAY 2 – Maintenance Auditing

Maintenance Performance Measures and Metrics
The Maintenance Auditing Process
Maintenance Auditing Methodology
Conducting a Maintenance Audit
Maintenance Audit Simulation Case Study

DAY 3 – Maintenance Auditing and Benchmarking

Maintenance Audit Simulation Case Study
Using Maintenance Audit Results to Plan Improvement Strategies
Introduction to Benchmarking
The Maintenance Benchmarking Process
Maintenance Benchmarking Methodology
Benchmarking Tools and Techniques

DAY 4 – Maintenance Benchmarking and Performance Measurement

Benchmarking Tools and Techniques (continued)
Designing and Preparing for a Benchmarking Study
Selecting Benchmarking Partners
Preparing for an conducting the benchmarking visit
Reporting results of Benchmarking and Auditing Studies
DuPont Analysis – Advanced Benchmarking Conducting a Maintenance Benchmarking Study

DAY 5 – Auditing, Benchmarking and Maintenance Improvement

Benchmarking Simulation Case Study
Integrating Benchmarking resulting into improvement and objective setting processes
Integrating Maintenance Auditing and Benchmarking into the Performance Measurement System to establish improvement objectives and strategies
Review of Best Practice Benchmarks and Case Studies
Conclusion

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