Course details

Overview ?

Introduction

Many middle professionals have a wealth of experience at handling day to day management issues and are now ready for a bigger challenge. Are there extra skills they need to acquire to prepare them for the next level of leadership? This programme is about exploring and mastering those skills and knowledge that will comfortably take you to the next level of competence – from professional to leader.

It will give you a real insight into what drives individual behaviour, how to pinpoint the cultural style of your organisation and understand its inherent cultural strengths and weaknesses. We’ll explore team dynamics in the context of the culture, look at functional and dysfunctional behaviour and how dysfunctional behaviour can be reshaped. We’ll explore how easy it is for the leader to unwittingly set people up for failure and how this can be avoided. We’ll investigate motivation, reward and getting the best from the team.

Finally you will spend time planning action what you want to change when you return to your workplace.

Make the transition from management to leadership
Learn the tools of influence
Understand behaviours at work
Explore corporate culture
Learn to lead and motivate your team

Objectives

By the end of this programme participants will have learned to make the transition from professional to leader by:

Ensuring that you have all the core skills of effective management and leadership
Understanding what drives individual behaviour and how to motivate and reward excellence
Truly understanding the culture of your organisation
Exploring team dynamics and discovering your own preferred team roles
Having a framework for implementing successful change programmes

Training Methodology

We use a variety of accelerated learning techniques to help to embed learning and enhance recall where it really counts – back in the workplace. Any theory discussed will be grounded immediately in practical day to day work. Methods will include “freeze-frame” role plays, case studies and self-assessments, and other practical activities based around real working scenarios.. Learning will be enhanced through active involvement in exercises followed by review. Opportunities for self assessment will be provided and feedback on individual and group performance will be encouraged. Participants will have opportunities to work on their own individual team issues during the programme

Organisational Impact

The organisation will benefit from having middle managers who are:

Motivated and confident to move up to the next level
Able to avoid common pitfalls at the more senior level through greater understanding of corporate culture
Equipped to make a significant contribution to moving the organisation in desired directions and steer teams through complex situations
Thinking and acting like leaders

Personal Impact

Participants will:

Gain new insights into their preferred leadership style and learn how to be flexible in both leadership and management
Be able to “read” behaviour and use that understanding in creating a motivating environment for their staff
Understand their own and others’ preferred team roles
Be able to influence upwards in the organisation with confidence
Be able to plan and lead change

SEMINAR OUTLINE

Core Skills Required For Managing a Team

Delegating effectively
Goal Setting - S.M.A.R.T. goals
Performance Appraisals that work
Introducing a new employee to the job
Coaching and on-the-job training
Giving Praise effectively
Constructive Confrontation skills
Saying ‘No’ skilfully
Counselling for performance improvement
Disciplinary Process
Dealing with grievances
Discipline procedures
Dealing with difficult colleagues

Understanding People

Individual characteristics that influence behaviour
Personality styles and traits
Attitudes and behaviour
Perception in the workplace
Attributing causes to behaviour
Types of workplace behaviour

Organisational Culture

The organisational cultural web
Types Of organisational culture
Developing organisational culture
Managing organisational culture
Changing organisational culture
Group Think - How an unhealthy culture develops and how to prevent it
Signs of a healthy organisational culture
Effects of a healthy organisational culture

Team Dynamics

Group Dynamics
Team Roles – A Self Perception Inventory
Team roles and complementarities
Team formation and dynamics
Functional and dysfunctional group behaviour
The set up to fail syndrome
Inter-team relationships

Getting TheBest From Your Team

What are people looking for in their jobs? Do their managers know?
The basic motivational process
Ironies of motivation
Managing People – ten essential behaviours
How do you rate on motivating?
Motivation techniques for greater commitment & output
Reward systems in high performance work systems
How to reward and inspire your team
Team rewards
Creating energy in the team
Knowledge workers and the psychological contract
Receiving feedback and criticism
Helpful hints for providing feedback and criticism

Influencing Upwards In The Organisation

The Individuals Needs Framework
The Six Key Weapons of Influence and how to use them
- Constancy & Escalating Commitment
- Reciprocation
- Need to be like others
- Warming to
- Power
- Short supply
The Five Styles of Decision Makers and how to distinguish them:
Charismatics
Thinkers
Controllers
Skeptics
Followers
Selecting strategies and dialogues for each decision making style
Matching Appropriate Influencing Principals to Decision Making Style
The Trigger Words that appeal to each Decision Making Style