Course details

Overview ?

Why Choose this Course?

This highly participative course will help you to develop your leadership skills to lead others in times of pressure, stress and crisis. You will become more aware of your strengths and limitations when you experience workplace pressure. In this course you will obtain the latest insights into what make a leader able to manage themselves and others during times of pressure and stress.This course covers the best practices and the proven way of successfully dealing with a crisis. Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This course will ensure you do not make the same mistakes of those other Crisis Managers.

This course will feature:

Leadership Skills for Handling Pressure & Stress
Leading with Confidence During Challenging Times
Best practice advise drawing on the expertise of crisis researchers, analysts and practitioners
Getting the maximum from emergency responders and crisis management teams
How to avoid mis-management and so make a bad situation worse

What are the Goals?

By the end of this course, participants will be able to:

Develop leadership skills for handling pressure
Explain how different personality styles respond to stress and pressure
Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
Develop strategies so ensuring you and your organisation responds efficiently and effectively
Understand the five deadly leadership behaviours and six winning strategies in a crisis

Who is this Course for?

This course is suitable to wide range of professionals, but will greatly benefit:

Individuals with leadership responsibility
Security & Fire Management personnel
Health, Safety and Environment personnel
Emergency and Crisis Management Responders
Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

How will this be Presented?

This course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes case studies and several group exercises, participative lectures with handout materials, manual, and slides. Syndicate work-shops and reporting back sessions will encourage a fully participative and an enjoyable event.

The Course Content

Module 1: Leadership Excellence in Handling Pressure & Stress

Day One : Personal Leadership Skills for Handling Pressure & Stress

Stress and its effects on the body, mind and spirit
Holistic response to stress
Relationship between mind and body
Personality styles and response to stress
Understanding Introvert and Extravert responses to stress
Turning stressful challenges into opportunities

Day Two : Enhancing Communication Skills in Times of Stress

Passive & aggressive responses
Assertive communication during stressful times
Managing conflicts during times of stress
Giving and receiving criticisms during stressful moments
Resolving conflicts constructively during times of pressure
Creative solutions in times of stress

Day Three : Leading with Confidence during Challenging Times

Coping with sudden change
Leading others during sudden changes
Recognizing the symptoms of short term and long term effects of stress
Motivating yourself and others under pressure
Building confidence during stressful times
Leading others with confidence

Day Four : Improving Leadership Effectiveness in Managing Crisis

Crisis management skills
Recognizing opportunities for change in a crisis
Helping the team look for creative opportunities
Practicing creative leadership in facing a crisis
Removing blocks to creative solutions in a crisis
Creative leadership effectiveness

Day Five : Developing & Training Your Team to Handle Pressure, Stress & Crisis

Training and developing employees to handle stress and pressure
Stress handling techniques for you and your employees
Helping the team to see the positive side of change in the workplace
Implementing creative problem solving skills for your team when facing crisis
Enhancing team effectiveness during stress
Developing a personal action plan

Module 2: Strategic Crisis Management

Day Six : What Should be in Place Before the Event?

Understanding Crisis Management and how to manage a Crisis
Consider the complete range of risks facing businesses in the 21st century
Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
Who else inside and outside the organisation should be involved?
Five deadly Leadership behaviours & Six winning strategies
Understanding 'denial-curve' and 'group-think' syndromes

Day Seven : Pre-planning, who and what else should be Considered?

Case Studies, why some companies fail and others survive?
Who owns the mitigation process?
Developing and Implementing Emergency Plans
Crisis Management and Communications. Emergency Centre/s
Developing and implementing a Business Continuity Management (BCM) strategy
Business Impact Analysis. Case Study and Workshop

Day Eight : Dealing with a Crisis - the 'Communications' Perspective

Command and Control Issues. Operational, Tactical and Strategic
On Scene Crisis Management, essential elements for success
Reputation Management - Managing the Media.
Organising a Press Conference & step by step guidance on how to conduct TV interviews
BP Press Conferences – What went wrong?
Exercise: Crisis Communications Strategy

Day Nine : Incident Management & Aftermath

Alerting and Warning. Case Studies. What can go right and what can go wrong
Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
Major Incident Simulation - Role Playing Workshop
Potential Psychological & Welfare problems in Crisis Management
How to improve staff morale and confidence in the process
Questionnaire, are your batteries in good condition?

Day Ten : Essential Post Incident Actions

Exercises: a programme of learning and of validating plans and procedures;
How to get advantageous results from an exercise
Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
Critique report writing, executive summaries and recommendations
Closing the loop. Implementing the recommendations, continuing the process
3 disastrous Case Studies with the same cause, are we learning from others?

Day 1

Day 2

Day 3

Day 4

Day 5