Course details

Overview ?

Introduction

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.

In this programme you will learn how to:

Prioritise your daily responsibilities to achieve maximim output
Streamline your work practices and office environment
Communicate effectively and assertively at all levels
Understand yourself and others thereby improving interactions and relationships
Use techniques to help you think creatively, solve problems, plan, and make decisions

Objectives

Participants attending the programme will:

Learn how to prioritise and cope with multiple tasks
Learn how to think as a manager – planning, making decisions and solving problems
Learn how to improve their communication skills to enhance their relationships
Learn to manage your thoughts and feelings and improve self-confidence
Learn how to be assertive and therefore more effective in the workplace
Understand and develop intrapersonal and interpersonal skills

Training Methodology

The programme will be interactive and practical; with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be opportunity to practice assertive communication skills through role play and to present a presentation towards the end of the week.

Organisational Impact

More proactive confident team players
Increased creativity and productivity
More motivated customer focused staff
Reduced absentism and illness through reduced stress levels
Greater harmony through increased self-awareness and interpersonal skills
More productive meetings and better time management

Personal Impact

Substantial increase in motivation and confidence
In-depth understanding of the principles and practices of successful office managers
More calm and satisfiying work life through stress management and self-awareness
Greater self-respect and communication impact through learning to speak assertively
Overcoming fear of public speaking and creating an effective presentation
Knowing how to get organised and stay on top of your tasks and time

SEMINAR OUTLINE

DAY 1 : Taking Control of Your Work Life

Introductions – Getting to know each other
Understanding and clarifying purpose, vision and mission
External and internal customer service
The secret to working smarter rather than harder
Using high leverage activities to achieve more in less time
Controlling, prioritising and organising your work
Making a long term plan to create the best office in the company!
Streamlining your office systems
Getting your paperwork under control
Making your office user friendly and efficient

DAY 2 : Essential Administrative Skills

Harnessing the power of the mind – through Mind Mapping Techniques
Right brain/left brain theory
Managing larger projects to meet deadlines
Planning skills – using a Gannt chart to chart work progress
Problem solving techniques
Becoming more proactive
Decision Making tools
Managing meetings effectively
Keeping minutes of a meetings
Working with more than one manager

DAY 3 : Vital Communication Skills

Common communication mistakes
Different styles of communication
Communicating with Confidence
Learning to be more assertive
Win-win conflict resolution
The most effective way to say no
Understanding and using body language
Understanding gender differences in communication
Overcome biases and discomfort associated with exercising power
Understanding different personality types and how to deal with them
How to create an effective working relationship with any kind of boss

DAY 4 : Developing as a professional

Listening skills – seeking to understand before being understood
The number one reason we don’t listen well
Creating a professional image
Leadership skills
Knowing and accepting yourself as a leader
Making things happen from anywhere in the organization
How to make presentations with confidence and power
Overcoming the fear of public speaking
Learn the essentials of planning a presentation
How to hold the attention of a group
Painless methods for giving corrective feedback
Best practices for delivering positive feedback

DAY 5 : Self-Empowerment and Self-Management

Understanding the main causes of stress
How to build self-confidence and strength the ability to respond to difficult situations
How to relax and refresh the mind and body
The signs, symptoms, causes and triggers to stress
Why stress is a powerful messenger
How to break the vicious cycle of stressful thinking
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactive-ness
Becoming a more proactive, responsible and self-aware person
Continuing Professional Development - where to go from here

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Day 5

Training Methodology

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