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IT, Telecommunication , Networking Training Courses

IT Service Management

Duration
2025-04-13 5 Days 2025-04-17
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
IT-670
Copied !
City / venue
Marrakesh

Classroom

Fees / hours
2950 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

INTRODUCTION

Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL® (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

WHO SHOULD ATTEND?

The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required

PROGRAMME OBJECTIVES
  • To introduce delegates to IT Service Management (ITIL)
  • To gain an understanding of the ITIL processes and activities covered in the ITIL core guide
  • To understand the terminology and characteristics of good practice in ITIL
  • To prepare delegates to apply the knowledge in the workplace
  • To provide the foundation for further study
PROGRAMME OUTLINE
DAY 1
  • Introductions
  • Introduction to IT Service Management as a Practice
  • The Service Lifecycle and Basic Concepts
  • Service Strategy
  • Financial Management
  • Demand Management
  • Service Portfolio Management
DAY 2
  • Service Design
  • Service Level Management
  • Service Catalogue Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
DAY 3
  • Service Transition
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Knowledge Management
  • Service Operation
  • Operational Functions:
  • The Service Desk
  • Technical Management
  • Applications Management
  • Operations Management
  • Operations Control
  • Facilities Management
DAY 4
  • Service Operations continued
  • Operational Processes
  • Incident Management
  • Problem Management
  • Event Management
  • Access Management
  • Request Fulfilment Management
DAY 5
  • Continual Service Improvement
  • Technology, Tools and Architecture
  • Course administration
  • Course Closure

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

IT Service Management

17, Feb 2025 21, Feb 2025

Jakarta

3500$

IT Service Management

23, Feb 2025 27, Feb 2025

Tunisia

3250$

IT Service Management

03, Mar 2025 07, Mar 2025

Marbella

4750$

IT Service Management

10, Mar 2025 14, Mar 2025

Paris

4750$

IT Service Management

17, Mar 2025 21, Mar 2025

Madrid

4750$

IT Service Management

23, Mar 2025 27, Mar 2025

DUBAI

2950$

IT Service Management

31, Mar 2025 04, Apr 2025

Kuala Lumpur

3250$

IT Service Management

06, Apr 2025 10, Apr 2025

Amman

2750$

IT Service Management

07, Apr 2025 11, Apr 2025

Milan

4750$

IT Service Management

13, Apr 2025 17, Apr 2025

Marrakesh

2950$

IT Service Management

20, Apr 2025 24, Apr 2025

Sharm ElShaikh

2750$

IT Service Management

27, Apr 2025 01, May 2025

Doha

3500$

IT Service Management

04, May 2025 08, May 2025

Casablanca

2950$

IT Service Management

11, May 2025 15, May 2025

Riyadh

2750$

IT Service Management

19, May 2025 23, May 2025

Istanbul

2950$

IT Service Management

25, May 2025 29, May 2025

Jeddah

2750$

IT Service Management

01, Jun 2025 05, Jun 2025

Manama

2750$

IT Service Management

08, Jun 2025 12, Jun 2025

Beirut

2750$

IT Service Management

16, Jun 2025 20, Jun 2025

Singapore

4950$

IT Service Management

22, Jun 2025 26, Jun 2025

Kuwait

2750$

IT Service Management

29, Jun 2025 03, Jul 2025

DUBAI

2950$

IT Service Management

07, Jul 2025 11, Jul 2025

Kuala Lumpur

3250$

IT Service Management

13, Jul 2025 17, Jul 2025

Amman

2750$

IT Service Management

20, Jul 2025 24, Jul 2025

Marrakesh

2950$

IT Service Management

27, Jul 2025 31, Jul 2025

Sharm ElShaikh

2750$

IT Service Management

03, Aug 2025 07, Aug 2025

Doha

3500$

IT Service Management

10, Aug 2025 14, Aug 2025

Casablanca

2950$

IT Service Management

17, Aug 2025 21, Aug 2025

Riyadh

2750$

IT Service Management

25, Aug 2025 29, Aug 2025

Istanbul

2950$

IT Service Management

31, Aug 2025 04, Sep 2025

Jeddah

2750$

IT Service Management

07, Sep 2025 11, Sep 2025

Manama

2750$

IT Service Management

14, Sep 2025 18, Sep 2025

Beirut

2750$

IT Service Management

22, Sep 2025 26, Sep 2025

Singapore

4950$

IT Service Management

28, Sep 2025 02, Oct 2025

Kuwait

2750$

IT Service Management

06, Oct 2025 10, Oct 2025

Berlin

4750$

IT Service Management

13, Oct 2025 17, Oct 2025

Brussels

4750$

IT Service Management

13, Oct 2025 17, Oct 2025

Milan

4750$

IT Service Management

20, Oct 2025 24, Oct 2025

Zurich

4750$

IT Service Management

27, Oct 2025 31, Oct 2025

Trabzon

3500$

IT Service Management

03, Nov 2025 07, Nov 2025

Beijing

4950$

IT Service Management

10, Nov 2025 14, Nov 2025

Amsterdam

4750$

IT Service Management

17, Nov 2025 21, Nov 2025

Bangkok

4950$

IT Service Management

23, Nov 2025 27, Nov 2025

Muscat

2750$

IT Service Management

01, Dec 2025 05, Dec 2025

Toronto

5500$

IT Service Management

08, Dec 2025 12, Dec 2025

Barcelona

4750$

IT Service Management

14, Dec 2025 18, Dec 2025

Khobar

2750$

IT Service Management

15, Dec 2025 19, Dec 2025

London

4750$

IT Service Management

21, Dec 2025 25, Dec 2025

DUBAI

2950$

IT Service Management

29, Dec 2025 02, Jan 2026

London

4750$

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