Course details

Overview ?

Introduction

The HR function has to be the bridge between the workforce and the organisation. It also has to be the eyes, ears and sometimes the conscience of the organisation. This seminar will show you how to build that bridge and how to create an HR function that meets the needs of employees and the organisation.

The seminar you will cover:

The essential (or basic) component parts of an effective HR (or Personnel) function
Ideas for developing the function beyond the essential parts
The distinctions between the role of line supervisors/managers and the HR function
Who does what for example with
- Handling change
- Recruitment
- Handling performance issues
- Use of disciplinary procedure
The application of the theory of the Psychological Contract (how to get the best from the workforce)

Objectives

By the end of the programme, participants will be able to:

Describe the role or purpose of the HR function and the contribution the HR function makes to the achievement of organisational goals
Explain the key principles and practices involved in
- HR strategy
- Recruitment and Selection
- Induction
- Retention
- Employee Relations
Apply an effective performance management process
Understand and use Competencies
Know how to handle disciplinary issue
Apply some of the key personal skills needed to succeed in HR

Training Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback. Each day of the seminar will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

The purpose of this seminar from an organisations point of view is to develop an effective approach to Human Resource Management. As a result, an organisation which applies these ideas will:

Know how to get the best from their greatest asset - their workforce
Know how to handle change effectively from an HR point of view
Know how to increase productivity
Know how to improve morale
Know how to improve motivation
Have an HR function which closely and in a mutually supportive way with the full line management team including Supervisors and Team Leaders

Personal Impact

As a result of attending this seminar, delegates will:

Be effective in a range of circumstances encountered by HR professionals
Be confident in their approach to HR management
Be confident in their dealing with line managers, Supervisors and Team Leaders
Know how an effective HR function is structured
Know how to handle a range of employee relations issues
Be able to define a clear purpose and role for the HR function and to develop and implement an HR strategy

SEMINAR OUTLINE

DAY 1

HR as part of the business

The Context
Socio-Economic developments
Pressures on HR
The need for change
Nationalisation
Handling change
HR’s strategic role

DAY 2

The Component parts of the HR Function

Recruitment and Selection
The effective interview
using competencies in recruitment
Induction
Employee Relations
Corporate Social Responsibility
Handling Disciplinary and Grievance Issues
Equity and Diversity

DAY 3

Refinements

Performance Management
The differences between feedback and criticism
Coaching for performance improvement
The wider use of Competencies
The use of competencies in an Assessment Centre
Ten Tips for Becoming an Employer of Choice
Coaching and Empowerment
Branding your people processes
The Employee Value Proposition

DAY 4

The Psychological Contact

Satisfaction, Retention and Value
Identifying the Key Players
Management Succession
Motivation
Developing a Continuous Learning Culture
Delivering a Satisfied Workforce
The Messages for Leaders
Work Organisation
Merit Pay

DAY 5

The Way Forward

Evolution of HR from Tactical to Strategic
Employee Relationship Management
The new HR Roles
The personal skills needed for the future
Influencing Skills
Managing Conflict
Assertiveness
Personal Development

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

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