Course details

Overview ?

The Course

The key to understanding and managing people effectively is to know something about what makes people act and behave in the ways they do. What are the drivers that determine individual behaviour, action and motivation? This programme looks at the underlying assumptions we make about human behaviour and psychology and explains them. In particular the workshop will apply this knowledge to understanding how to make management and leadership more effective and efficient.

But people are not machines, they can be seriously affected by personal and work-related problems and concerns. People problems can include work related stress, marriage problems, lack of motivation, work stress, long hours of work, turnover, under-staffing, nationalisation, bullying and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.

The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Associaation.

The Structurea

Module 1 - Managing Employee Performance, Behaviour & Attitudes

Module 2 - Managing People at Work

The Goals

As a result of attending this workshop delegates will have developed:

A clearer understanding of human behaviour
A clear appreciation of how attitude affects behaviour and motivation
Be clearer on how to manage employee performance by:
- Having practiced performance appraisal interviewing
- Having worked though discipline and grievance case studies and examples
To understand people problems at work
To identify and develop critical skills needed for stress management
To develop effective workplace interventions
To understand how to motivate & counsel others
To apply best practice in the management of employee problems

The Delegates

Human Resource or Personnel staff at any Level
Risk management specialists
Managers involved in staff welfare
Staff nurses and occupational health nurses/personnel
Occupational Health and Medical staff
Those with an interest in the specific areas of staff welfare
Media and PR staff
Managers who are new to managing people and are looking for an insight into human behaviour
HR specialists who are advising on people issues may benefit form discussing some of the underlying assumptions about human behaviour and learning some new skills in applying assertive behaviour
Individuals who are curious about behaviour and attitudes and want to direct them to improved employee performance

The Process

This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

The Benefits

Be more effective as a manager or supervisor
Get the best out of your people
Have developed a clearer picture of their own attitudes and behaviour, and therefore also, of the motivation, attitudes and behaviour of other people
Improve your skills in practical performance management – such as appraisal, discipline and grievance.
Develop practical skills in people management
Develop practical skills in trauma and crisis management
Learn how stress affects individuals mental health at work
Actively identify and reduce stress in self and others
Learn the skills and knowledge necessary to motivate others

The Core Competencies

Communication skills – oral and body language
Interpersonal relationship skills
Performance management
Self - development
Understanding of stress management theory & practice
Apply effective stress management interventions in their workplace
Able to implement an effective Employee Assistance Program (EAP)
Understanding of PTSD and CISD
Develop an effective motivation strategy

The Programme Content

Module 1:
Managing Employee Performance, Behaviour & Attitudes

Performance and the Individual

Psychological profiles - Jungian typology and understanding human behaviour
How competency frameworks support performance management
Human behaviour questionnaire
The Iceberg model to understand behaviour
Models of Performance Management
The Johari window

Managing Employee Performance

Discipline, capability and grievance
Recognising the difference between Capability and conduct issues
The “rules of Natural Justice”
The purposes of discipline
Inefficiency and box markings
Models of motivation and behaviour

The Assertiveness Model of Behaviour and Attitudes

Identifying and recognising the types of behaviour:
- Aggressive
- Indirectly aggressive
- Passive (aggressive)
- Assertive
Communication skills
Being proactive with people

Exercises with Behaviour and Attitudes

Managing performance -The Performance Appraisal Interview
Role plays – dealing with discipline and Grievance cases
Case studies –real stories explored and developed

Attitudes and Attitudes to Self

The Behaviour mirror diagnostic tool
Social styles –a behaviour model
Programme review

Module 2:
Managing People at Work

People Problems at Work

Introduction to Human Psychology
Understanding people problems
Ways of helping people
Impact of work – performance issues
Employee Assistance Programs (EAPs)
Steps to establish an EAP

Understanding Stress

What is stress? - Recognising the physical and behavioural signs, Stress in the mind and body
What contributes to workplace pressures?
The impact of stress on personal performance – the positive and negative effects of stress
The symptoms of short term and long term stress
Stress management techniques
Individual Testing: The major causes of stress at work and at home

Basic Counselling Skills

What is communication?
Techniques for interviewing/basic counselling skill
Developing Active listening skills
Understanding body language
SOLER Techniques for counselling
Motivational Coaching Techniques

Understanding Motivation

The Psychology of Motivation
Motivation at work
Team & Group Motivation
Reward
Case study: Absenteeism

Critical Incident Stress (CISD) and Trauma Counselling

What constitutes a traumatic event
A Model for Workplace Trauma Management
Policy, Plans and Procedures
Media Management, Preventive Training and Information
Debriefing & Grief Counselling
Traumatic stress and Post traumatic Stress Disorder

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

Understanding Human Performance

Course details

Have a look too on these courses

Motivating, Coaching, Counselling & Mentoring: Practical Tools for Effective Leadership & Develop Talent

Job Evaluation & Analysis (Certified Job Analyst)

Workplace Mediation and Conflict Resolution Skills

the Art of Human Resource Management (Certified HR Professional)

Employee Relations: Motivation, Grievances and Discipline (Certified Employee Relationship Specialist)ent (Certified HR Professional)

Essential Skills for Effective Training (Certified Training Co Ordinator)

Main Pages

Quick Access

More Details

Contact Info

Understanding Human Performance

Course details

Module 1 - Managing Employee Performance, Behaviour & Attitudes

Module 2 - Managing People at Work

As a result of attending this workshop delegates will have developed:

Module 1: Managing Employee Performance, Behaviour & Attitudes

Performance and the Individual

Managing Employee Performance

The Assertiveness Model of Behaviour and Attitudes

Exercises with Behaviour and Attitudes

Attitudes and Attitudes to Self

Module 2: Managing People at Work

People Problems at Work

Understanding Stress

Basic Counselling Skills

Understanding Motivation

Critical Incident Stress (CISD) and Trauma Counselling

Have a look too on these courses

Motivating, Coaching, Counselling & Mentoring: Practical Tools for Effective Leadership & Develop Talent

Job Evaluation & Analysis (Certified Job Analyst)

Workplace Mediation and Conflict Resolution Skills

the Art of Human Resource Management (Certified HR Professional)

Employee Relations: Motivation, Grievances and Discipline (Certified Employee Relationship Specialist)ent (Certified HR Professional)

Essential Skills for Effective Training (Certified Training Co Ordinator)

Main Pages

Quick Access

More Details

Contact Info

Module 1:
Managing Employee Performance, Behaviour & Attitudes

Module 2:
Managing People at Work