Course details

Overview ?

Introduction

New business requirements, new innovations and new International HR models make it essential for HR to be in strategic harmony with the business. No longer a burdensome cost, HR has a new role to play. The new structure for future HR departments will mean a massive re think of how HR contributes to the business and how its value is measured.
This innovative and dynamic new programme will cover all the latest thinking and the new models for Strategic HR.
In today’s world HR managers are faced with increasingly complex responsibilities. In order to meet this challenge they must be continually sharpening their management skills. This new programme will focus on the management and leadership skills necessary for success in today’s fast changing business environment.

In this programme you will learn how to:

Manage and motivate people more effectively
Create and harness the power of high performance teams
Understand and effectively utilize strategic planning techniques
Negotiate for positive results
Utilize the Baldrige performance criteria as a standard of excellence and benchmark for your organization
Get right up to date with international HR and current thinking
Have a unique opportunity to sample a number of new HR measurement tools
Master HR strategic thinking using an A-Z approach
Be able to improve organizational by adopting a new approach to performance appraisal

Programme Objectives

Consider methods for improving management performance
Gain insights into the successful implementation of teams
Study the techniques of strategic planning
Develop their skills in the area of negotiating
Analyze the Baldrige award criteria for excellence
Examine the application of management best practices
See the new HR framework and understand the structural changes needed
Use the new HR maturity model to measure existing position and develop strategies for the future
Understand and use strategic models and implementation processes to deliver future based results (this includes a new complete end to end strategic model)
Understand and be able to use a corporate culture programme to change organizational culture
Learn how existing appraisal systems can be changed to produce measurable performance and competency results
Understand and be able to use creativity methods for improving HR performance
New approaches to pay and benefits
Explore knowledge management and the role of emotional intelligence for tomorrows organization
Create added value – beyond key indicators

Training Methodology

The training will be conducted in a relaxed and supportive environment. Wide use of case studies and team work. Participants will learn by active participation during the programme through the use of a wide variety of instructional techniques. There will be group exercises to allow for a “hands on” approach to learning. Instructional films will be utilized to present “best practices” approaches. In addition there will be in depth discussion of critical success factors.

Programme Outline

DAY 1 – People Management

The importance of sociotechnical management
Techniques for effective communication
Motivating for results
Enhancing your coaching skills
Empowering employees for improved performance
Characteristics of a successful manager

DAY 2 – Leading Teams

Obtaining the benefits of teamwork
Characteristics of ineffective teams
Characteristics of effective teams
Managing conflict in a productive manner
Understanding team member styles
Creating a virtual team

DAY 3 – Strategic Planning

Analyzing the strategic planning process
Achieving competitive advantage
Utilizing dynamic SWOT analysis
Focusing on vision and mission
The importance of contingency planning
Examples of strategic success and failure

DAY 4 – Negotiating for results

Gaining insight into the negotiating process
Characteristics of an effective negotiator
Developing negotiating strategies
Employing persuasive negotiation techniques
Achieving the benefits of effective negotiating
Negotiation exercises

DAY 5 – Operational Excellence

The Malcolm Baldrige quality award-standard of excellence
Lessons from the best performing companies
Benchmarking your operation against the best
Creating employee commitment
Managing continuous improvement
Creating the high performance organization

DAY 6 – The changing expectations of Human Resources

Introductions
Global Change
Impact of technology on future businesses – case study
Need to change organizational structures – Video FACE
How changing internal and external customer needs will affect all current HR concepts – Video
Where are you now? The HR change model – questionnaire and discussion

DAY 7 – How strategy works – the model and the implementation

The four strategic models – how they work – case studies
Strategic models for use within the organization, incorporating the LAND model – Video and organizational tool for measurement (questionnaire)
Creativity and innovation – their role in strategic thinking – exercises and video

DAY 8 – Translating strategy into action and use of corporate culture

How strategy is translated into business plans
Use of the 6 S model to produce plans that can be measured
Creating HR quality plans – how to do it – practical exercises
Delivering measurable business benefits
No plan – no results – case study and Video

DAY 9 – Significant changes in how International HR will function in the future

Process re-engineering HR activities – exercise and video
The three tier model for HR – benefits to the business
Managing and valuing Human Capital
Developing and measuring Competency and Performance
Use of Corporate culture – how to design a corporate culture template – practical case study and exercise
The changing function of recruitment, psychometric testing and Personality questionnaires

DAY 10 – Significant HR actions that can help improve the efficiency of the organisation

Understanding rightsizing the organization – an ongoing process
How pay and conditions can dramatically improve productivity – at no extra cost to the organization
A new look at performance appraisal – ensuring year on year improvements in competency and performance
How a new motivation model “MMM” can change measurable results
Corporate communications – a new role for HR?
Managing trends: knowledge management, home working, predictive forecasting
End of programme review

Day 1

Day 2

Day 3

Day 4

Day 5