This new and much needed program is offered for the first time this year. The HR administrator’s critical role is rapidly changing; the new importance of HR, its changing shape and responsibilities all require outstanding administrative support and leadership. Two of the world highest paid HR professionals started as HR administrators, it’s a career with no boundaries providing you have the right approach for the new challenges of tomorrow HR.

Some highlights of this course are:

• You will understand the complete role of HR and the new organizational map
• Find out the fastest growing area of HR – and why it’s so important
• Be able to see how HR Data can be better managed and how predictive forecasting works
• Find out about the 10 key areas of any world class HR function and how they fit together
• Find out how two key activates in the new HR will dramatically improve HR efficiency

At the end of this course you will be able to:

• Know and be able to demonstrate to others how a world class integrated HR function operates
• Be able to show others the real value HR can deliver to any organisation
• Be able to understand how people are the essential ingredient in any organisation – master personality, competence and performance –the three key people ingredients
• Use new techniques and software to get the best from your existing HR data
• Update you own skill level for 2012 and beyond

• This course will be presented by a world leader in effective HR. The training will all be practically based, using industry case studies, group work and presentations.
• Delegates will get a colored wall chart showing the new HR function which will aid future development. New software will be demonstrated linked to case studies
• Delegates will get the opportunity to see personality profiling and its value for recruitment, development and succession planning

For those attending:

• Master the complete role of tomorrows world class HR functions
• Gain confidence through attending a definitive course on HR
• Learn through practice and be able to return to work with an enhanced skill set
• Find out what outstanding HR has to offer world class companies
• Be able to have the confidence and knowledge to become more efficient when returning to work

For the organisation:

• Greater HR efficiency
• Forward and results focused
• HR will become a better fit with the rest of the organisation
• Those attending will have a significant skills improvement
• Those attending will be able to improve on the 10 key HR deliverables
• This course will provide a high return on investment

• Forward Planning and business results
• Effective and efficient use of time
• Mastery of new HR skills
• Able to create business value
• Business data management

Day One

Does HR provide a good service?

• Introductions and course objectives
• What does HR do v What should it do
• How should HR success be measured
• Getting HR aligned with organizational needs
• Debrief review
• Understanding who is our customer

Day Two

HR in alignment from structure to strategy – how it all works

• Moving to greater effectiveness- the new shape of HR functions
• The key critical areas of HR –the new HR map of activities
• Key activity one – where HR fits with organizational strategy
• Ways of improving co operation between HR and other departments
• Tools to help us work better with other departments

Day Three

From recruitment to performance appraisal – critical processes

• Key activity two Recruitment and selection – your involvement in the process. Recruitment is the gateway into the organisation
• Recruitment in action
• Recent improvement in the recruitment process and how to streamline the process
• Key Activity three Performance appraisal – how much does this cost –
• Is performance appraisal good value? What is it designed to do?
• The need to measure and collect two critical pieces of data – Competencies and performance ratings. How to improve this process

Day Four

Training and HR processes

• Key activity four How to code, priorities and get a streamlined system for training
• The new training schema
• Activities involved in training – getting it right
• Key activity five – Pay bonus and rewards - new ideas and methods to improve motivation
• Key activity six – Grievance – disciplinary and rules and regulations – the most difficult area; disciplinary issues
• What other companies do – Case Studies

Day Five

Making things happen correctly

• Key activity seven – HR’s role as leaders
• Innovation in succession planning – approaches
• Key activity eight – People are not your most valuable asset – the right people are – measuring human capital
• Key activity nine – the new HR powerhouse – manpower planning
• Using HR data to significantly help the business
• Key activity ten – the role of HR in managing processes