Course details

Overview ?

INTRODUCTION

An effective training administrator coordinates the administrative activities of the training function, maintaining and developing information systems to enable the department to operate proactively in employee development and training.

This programme is designed to ensure that delegates are:

Equipped with the essential skills to confidently give expert support in the planning and preparation of training events
Provided with a good knowledge of training systems, best practice and the interpersonal skills necessary to build positive relationships

WHO SHOULD ATTEND?

Training administrators, training managers' secretaries, training assistants and course secretaries who are new to the position, or individuals who are looking to build their confidence and contribution. Any other employees who wish to learn more about this subject

PROGRAMME OBJECTIVES

Identify the role and principal activities within the training department
Establish and develop a comprehensive administration system for internal and external training courses
Develop and maintain an efficient information system on training courses
Design and use quality documents: joining instructions, course programmes, course notes and course questionnaires
Write clear and concise letters and memos
Communicate effectively with all contacts and maintain a professional image
Organise work systematically on the basis of priorities

TRAINING METHODOLOGY

There are detailed presentations from a role model expert trainer supporting each of the topics together with interactive sessions of discussion.

There will also be many practical sessions where delegates have the opportunity to practice and learn by experience. Small group work, exercises and feedback will all be used to facilitate learning and develop skills, enhancing confidence at the same time.

PROGRAMME OUTLINE

DAY 1 - The Successful Training Administrator

Defining the role, skills, qualities and attributes which lead to success
Maximising your support to your manager - defining their needs
Training policy and your organisation's strategy
Keeping up to date with training issues

DAY 2 - Establishing Training Needs

Identifying training needs at individual, departmental and organisational levels
The structure of training plans and how to administer them
Understanding the training cycle and supporting system
Awareness of different learning styles and how to provide for them

DAY 3 - Training Records and Information, Organisation and Administration

Maintaining records, systems and libraries
Assessing training records software - data protection implications
Identifying effective routines and administrative systems - simplifying procedures and utilising check lists
Storing information, books, videos etc - administering access

DAY 4 - Effective Face-to-face Communication

Analysing assertive, aggressive and passive behaviour
Dealing with difficult or unreliable people - building relationships
Getting information and cooperation from others
Listening and questioning effectively - becoming a better communicator

DAY 5 - Personal Effectiveness and Time Management

Planning, prioritising and organising - the basic principles
Identifying and controlling time wasters
How to increase others' confidence in you
Meeting the expectations of your internal customers
Personal Development - Formulating an action plan

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

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