Course details

Overview ?

Introduction

The seminar is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation. The seminar will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

The main features of the seminar are:

Shows how to create a close working relationship between ER and the rest of the organisation
Establishes the policies that create an effective ER function
Matches these policies to the practices that support them
Addresses how to get the best from people
Addresses key issues for ER and Supervisors/Team Leaders such as handling absence, poor timekeeping and unrealistic aspirations for promotion

Objectives

By the end of the seminar, delegates will:

Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
Know how to manage change
Be able to deal with performance problems and modify the behaviour of employees
Be able to influence the behaviour of managers and team leaders
Be able to operate disciplinary procedures and grievance procedure
Know how to manage absence
Understand the role of an Employee Assistance programme

Training Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback. Each day of the seminar will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

The benefits to the organisation in delegates attending this seminar and putting the ideas into practice are as follows:

Improved leadership
Greater productivity
Improved morale and commitment
A line management team (Supervisors and team Leaders) will feel supported by the ER function
The ER function will develop closer working relationships with the line management team (Supervisors and team Leaders)
Improved standards of performance and conduct throughout the organization

Personal Impact

The seminar will equip delegates with the following skills:

Motivate employees in a positive and thorough way
Understand why people work and why they try hard (and why they sometimes don’t)
Handling Grievances
The different roles of HR and ER staff; line managers, supervisors and team leaders
How to make Disciplinary Action effective and the mistakes to avoid
Managing common problems such as absence or lateness
Performance Management
Linking the organisations values to the ER function

SEMINAR OUTLINE

DAY 1

The Core Role of Employee Relations

The Context
Change Management
ER and Nationalisation
Understanding the Rationale of ER
The Core Role of ER
The distinction between the role of ER and the role of the Manager
The Impact on Policies and Procedures
Change Agent and Employee Champion
The Psychological Contract

DAY 2

The ER function in Practice

Communications
Team Briefing
Consultation
Discipline - Gross misconduct
Discipline - poor performance
Appeals
Handling sickness absence
Return to work interviews
Notification Rules
Trigger Mechanisms

DAY 3

Supporting the Manager, Supervisor or Team Leader

Grievances
Conducting the Grievance Interview
Management’s right to manage
Equal Opportunities
Discrimination
Equality and diversity
Harassment and Bullying
Motivation

DAY 4

Managing Performance, Counselling, Providing Employee Assistance

The performance management process
Motivation and Goal Theory
Giving Feedback
Coaching
Counselling – Managers and Supervisors
Counselling employees
A Counselling Style Inventory
Employee Assistance Programmes

DAY 5

Getting the Best from People

Getting the best from People
Then characteristics of leaders
Leading Vs Managing
Leadership Competencies
Leadership development
360 degree feedback
Seminar review
Personal Development Planning

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

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