Course details

Overview ?

Introduction

Healthcare management is changing. Do you know which direction it's headed? If you need to find the answer, so this course is relevant to you, whether you're a student or currently working in healthcare. This comprehensive course is current, topical, and informative. No matter your status, this is about the human resources and healthcare that you need to stay ahead of the curve.

Course Objectives

On completion of this course you should be able to:

Identify the types of healthcare organizations.
Explain the unique aspects of managing human resources in healthcare organizations.
Discuss several of the human resource challenges existing in healthcare.
Explain how healthcare HR planning contributes to the attainment of organizational strategies and objectives.
Define HR planning in healthcare organizations.
Describe the orientation, training, and staff development requirements of the joint commission.
Explain the nature of safety, health, and security in the healthcare workplace.
Identify the various aspects of occupational safety and health administration compliance.
Discuss the challenges that confront healthcare employers in providing benefits and variable pay programs.

Course Outline

The Nature and Challenges of Healthcare HR Management

Healthcare HR Insights
Nature of Healthcare Organizations
The Current State of Healthcare
The Future of Healthcare
HR Challenges in Healthcare
Joint Commission on Accreditation of Healthcare Organizations
The HR Function in Healthcare
HR Management Activities

Healthcare HR Competencies, Structures, and Quality Standards

Healthcare HR Insights
Competencies for Healthcare Management and HR
HR Departments and Healthcare Organizational Charts
Measuring Healthcare HR Management
Joint Commission (JCAHO) and Healthcare Management

Strategic HR Management

Healthcare HR Insights
Management of Human Assets in Organizations
HR Management Roles
The HR Strategic Planning Process
Elements of Successful HR Planning
HR Management Challenges

Legal Issues Affecting the Healthcare Workplace

Healthcare HR Insights
Equal Employment Opportunity
Affirmative Action
Gender Discrimination and Sexual Harassment
Age Discrimination
Americans with Disabilities Act
Other Bases of Discrimination
Enforcement Agencies
Uniform Guidelines on Employee Selection Procedures
Elements of EEO Compliance

Job Design and Analysis

Healthcare HR Insight
Accomplishing Strategic Objectives through Job Design
Nature of Job Analysis in Healthcare Organizations
Uses of Job Analysis
Work Schedules and Job Analysis
Job Analysis and Legal Issues
Human Reactions to Job Analysis
Job Analysis Methods
The Job Analysis Process
Job Description Components

Healthcare Recruitment and Selection

Healthcare HR Insights
Recruiting and Labor Markets
Planning and Strategic Decisions Regarding Recruiting
Internal Recruiting
External Recruiting
Internet Recruiting
Other Sources for Healthcare Recruitment
Recruiting Evaluation and Metrics
Nature of Selection
Selection Testing
Selection Interviewing
Making the Job Offer

Organizational Relations and Employee Retention in Healthcare

Healthcare HR Insights
Individual/Organizational Relationships
Job Satisfaction and Organizational Commitment
Retention of Human Resources
Work/Life Balance
Retention Management Process

Training and Development in Healthcare Organizations

Healthcare HR Insights
Nature of Training in Healthcare Organizations
The Training Process
Types of Training
Developing Human Resources
Choosing a Development Approach
Special Issues in Healthcare Employee Development

Performance Management in Healthcare Organizations

Healthcare HR Insights
Performance Management
Performance Appraisal
Conflicting Roles of Performance Appraisal
Who Conducts Appraisals
Methods of Appraising Performance
Rater Errors
Appraisal Feedback
Effective Performance Management

Employee Relations in the Healthcare Industry

Healthcare HR Insights
Nature of Employer Employee Relations
Rights and Responsibilities
Employee Relations and Rights of Employees
Balancing Employer Security and Employee Rights
HR Policies, Procedures, and Rules
Employee Discipline
Employee Relations Programs

Labor Relations and Healthcare Organizations

Healthcare HR Insights
Unions in the Healthcare Industry
Labor-Relations Philosophy
Legal Framework for Union–Management Relations
The Unionization Process in Healthcare
Collective Bargaining and the Negotiating Process
Contract Administration

Healthcare Compensation Practices

Healthcare HR Insights
Healthcare Compensation Responsibilities
Nature of Compensation
Legal Requirements for Pay Systems
Development of a Base Pay System
Issues Involving Pay Increases
Executive Compensation

The Management of Benefits and Variable Pay in Healthcare

Healthcare HR Insights
Strategic Perspectives on Benefits
Types of Benefits
Security Benefits
Retirement Security Benefits
Healthcare Benefits
Financial, Insurance, and Other Benefits
Benefits Administration
Variable Pay: Incentives for Performance

Safety, Health, and Security in Healthcare Organizations

Healthcare HR Insights
Nature of Safety, Health, and Security
The Joint Commission and Safety, Health, and Security
Legal Requirements for Safety and Health
Occupational Safety and Health Act (OSHA)
Safety Management
Health
Security

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