Course details

Overview ?

Introduction

This course includes some important issues such as Leading Change with Lean, Six Sigma, and Constraints Management which lays out an integrated approach for using three improvement methods that have proven to be the most effective way to transform hospital operations in terms of patient outcomes and experience, financial viability, and employee satisfaction.

This comprehensive course presents a strategy for managing bottlenecks, eliminating waste, reducing errors, and containing costs in healthcare organizations, as well as sustaining the gains achieved. Real-world case studies illustrate successful performance improvement implementations that have realized breakthrough operational and financial results.

Course Objectives

On completion of this course you should be able to:

Assess the organization's readiness for adopting a best-of-breed performance improvement strategy.
Deploy an integrated performance improvement program and get far better results than with traditional methods
Use Constraints Management to identify leverage points and break constraints that exist in all healthcare organizations
Build a program that consistently meets milestones on time and on budget.
Illustrate how to begin thinking at the system-level of complex healthcare organizations and target high-impact opportunities.
Know how to prevent common issues with sustaining improvement initiatives.

Course Outline

Performance Improvement in Healthcare

These Are the Best of Times, These Are the Worst of Times
What Is the Answer?
It’s All About . . . the Patient . . . the Money—Why Not Both?
The History of Performance Improvement in Healthcare
Complementary (Core) Methodologies
Three Windows: Constraints Management, Lean, and Six Sigma
Conclusion

Constraints Management Applications in Healthcare

The Evolution of Constraints Management
Early Applications
Constraints Management Terminology for Healthcare Systems Thinking
The Goal
Throughput
Constraints
The Five Focusing Steps
Applications of Constraints Management
Thinking Processes
Buffer Management and Supply-Chain Logistics
Critical Chain Project Management
Finance and Measures

An Integrated Approach to Deploying Performance Improvement

Who Leads the Performance-Improvement Deployment?
Performance-Improvement Program Management Office
Prioritization
Deployment Team
What Does a Mature Hospital Performance- Improvement Deployment Look Like?
Governance
Staffing
Finance
Visibility
Non-delegable Responsibilities of Leadership
Burning Platform
Transactional versus Transformational Leadership
Leadership Coaching
Managing Upward
What Is a Robust Deployment Approach?
Four-Phase Integrated Performance-Improvement Approach
Assess
Plan
Apply
Sustain

Assessment

Strategic Gap Analysis
Performance-Improvement Maturity Assessment
Change-Readiness Assessment
Organizational Performance Review
System-Level Value-Stream Analysis
Initiating the SystemVSA
SystemVSA Outputs
System Constraint Analysis
Intermediate Objectives (IO) Map
Focused Current Reality Tree (fCRT)
Identify System Constraint

Planning for Deployment

Why Plan?
Timeline
Deployment Metrics
Governance
Who Are Performance-Improvement Practitioners?
Lean
Six Sigma
Constraints Management
Advanced Practitioners
What Do Advanced Practitioners Do?
Where Do Advanced Practitioners Come From?
Practitioner Selection
Practitioner Development
Mentoring: An Art and a Science
Mentoring Drives Results
Practitioner Utilization
Deployment Communications
Communication Plan
Communications Planning Summary
Project Selection
Project Sources
Constraints
Strategic Imperatives Identified by Leadership
Project Prioritization
First Projects
Critical Chain Project Management (CCPM) for Performance-Improvement Project Portfolios

Application of the Right Tool to the Right Problem

Project Chartering and Execution
Project Chartering
Improvement Approach Selection
Process-Level Value Stream Analysis
Pre-event
Event
Post-event
Quick Hits
Rapid Improvement Workshops
Pre-event
Event
Post-event
Six Sigma Project
Apply the DMAIC Methodology
Reporting, Project Review, and Approval Process
Reporting
Project Reviews
Approval Process
Balanced Scorecard
Generating Innovative Solutions
Theory of Inventive Problem Solving (TRIZ)

Sustainment

Organic Capability
Program Oversight
Succession Planning
Mentoring Revisited
Training
Integrated Change Management
Barriers to Change
Success Factors
Change-Management Tools and Methods
Benefits and Return-on-Investment (ROI) Validation
Deployment Planning for ROI
Role of the CFO
Common Failure Modes
Replication
Taking Performance Improvement to the Next Level
Introducing Constraints Management into Lean and Six Sigma Cultures
How To Retool Performance-Improvement Programs

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