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Customer Service, Sales , Marketing Training Courses

Telesales Skills

Duration
2025-05-11 5 Days 2025-05-15
Attendance

Hotel Meeting Room

Safir Hotel
Course code
SM-766
Copied !
City / venue
Cairo

Classroom

Fees / hours
2450 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Introduction:

Selling over the telephone is a specialist activity whether you are selling the appointment or a product direct and is different to face to face encounters so learn the techniques and strategies that are best suited for lead generation and selling over the telephone.

Find out how to attract new customers and identify new sales opportunities by engaging with customers when selling on the telephone.

Targeted Groups:
  • Telesales Staff
  • Telemarketing Staff
  • Incoming Call Handlers
  • Outbound Sales Staff
  • Business Development Managers
  • Salespeople who need a refresher and need to get “back to basics” and refocus their time and effort.
  • New Salespeople
Course Objectives:

At the end of this course the participants will be able to:

  • Understand the key skills and approaches to use when selling over the telephone.
  • Learn the most effective outbound telephone sales calling model.
  • Be able to structure a sales call effectively using a simple to follow the framework.
  • Engage potential customers in conversation rather than read from a script.
  • Use effective questioning to understand customer needs.
  • Present a product or service so it sounds perfect for the customer.
  • Learn closing techniques of how to get to that “YES” and close the sale.
  • Deal with resistance and challenges and turn this into a conversion.
  • Learn how to build effortless rapport with your prospects.
Targeted Competencies:
  • Negotiation skills
  • Verbal Communication
  • Listening skills
  • Sales skills
  • Customer care
  • Conflict management
  • Problem-solving
Course Content:

Opening the Call and Engaging the Customer:

  • Introducing yourself and your business to the customer
  • Establishing immediate rapport
  • Make it feel less like a sales call

Sound More Human and Less Like a Robot:

  • Using voice and words to generate interest.
  • Making it conversational and not like direct selling

Using the Right Language:

  • What to say and what not to say when talking to customers
  • Using positive language that generates interest.
  • Making the customer feel valued.

Establishing the Customers’ Needs and Interest:

  • Use effective rapport building and questioning techniques to find out more about the customer.
  • Identifying links between what the customer says and products and services available.

Presenting Products and Services:

  • Matching your gathered information to products and services
  • Presenting products in a way that will interest the customer.
  • Dealing with resistance and knockbacks to win the sale without being pushy.

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Telesales Skills

23, Feb 2025 27, Feb 2025

Muscat

2750$

Telesales Skills

24, Feb 2025 28, Feb 2025

Trabzon

3500$

Telesales Skills

03, Mar 2025 07, Mar 2025

Vienna

4750$

Telesales Skills

16, Mar 2025 20, Mar 2025

Casablanca

2950$

Telesales Skills

16, Mar 2025 20, Mar 2025

Jeddah

2750$

Telesales Skills

23, Mar 2025 27, Mar 2025

Beirut

2750$

Telesales Skills

23, Mar 2025 27, Mar 2025

Marrakesh

2950$

Telesales Skills

30, Mar 2025 03, Apr 2025

Manama

2750$

Telesales Skills

21, Apr 2025 25, Apr 2025

Beijing

4950$

Telesales Skills

05, May 2025 09, May 2025

Toronto

5500$

Telesales Skills

11, May 2025 15, May 2025

Cairo

2450$

Telesales Skills

12, May 2025 16, May 2025

Prague

4750$

Telesales Skills

18, May 2025 22, May 2025

Amman

2750$

Telesales Skills

26, May 2025 30, May 2025

Kuala Lumpur

3250$

Telesales Skills

01, Jun 2025 05, Jun 2025

Doha

3500$

Telesales Skills

02, Jun 2025 06, Jun 2025

Paris

4750$

Telesales Skills

08, Jun 2025 12, Jun 2025

Tunisia

3250$

Telesales Skills

16, Jun 2025 20, Jun 2025

Amsterdam

4750$

Telesales Skills

22, Jun 2025 26, Jun 2025

DUBAI

2950$

Telesales Skills

29, Jun 2025 03, Jul 2025

Riyadh

2750$

Telesales Skills

06, Jul 2025 10, Jul 2025

Riyadh

2750$

Telesales Skills

07, Jul 2025 11, Jul 2025

Milan

4750$

Telesales Skills

13, Jul 2025 17, Jul 2025

Khobar

2750$

Telesales Skills

21, Jul 2025 25, Jul 2025

Rome

4750$

Telesales Skills

27, Jul 2025 31, Jul 2025

Sharm ElShaikh

2750$

Telesales Skills

27, Jul 2025 31, Jul 2025

Tunisia

3250$

Telesales Skills

03, Aug 2025 07, Aug 2025

Muscat

2750$

Telesales Skills

11, Aug 2025 15, Aug 2025

Madrid

4750$

Telesales Skills

17, Aug 2025 21, Aug 2025

Kuwait

2750$

Telesales Skills

18, Aug 2025 22, Aug 2025

Istanbul

2950$

Telesales Skills

25, Aug 2025 29, Aug 2025

Barcelona

4750$

Telesales Skills

31, Aug 2025 04, Sep 2025

Manama

2750$

Telesales Skills

07, Sep 2025 11, Sep 2025

Doha

3500$

Telesales Skills

15, Sep 2025 19, Sep 2025

Singapore

4950$

Telesales Skills

22, Sep 2025 26, Sep 2025

Geneva

4750$

Telesales Skills

28, Sep 2025 02, Oct 2025

Sharm ElShaikh

2750$

Telesales Skills

06, Oct 2025 10, Oct 2025

Jakarta

3500$

Telesales Skills

13, Oct 2025 17, Oct 2025

Milan

4750$

Telesales Skills

19, Oct 2025 23, Oct 2025

Marrakesh

2950$

Telesales Skills

27, Oct 2025 31, Oct 2025

Munich

4750$

Telesales Skills

02, Nov 2025 06, Nov 2025

Beirut

2750$

Telesales Skills

23, Nov 2025 27, Nov 2025

DUBAI

2950$

Telesales Skills

24, Nov 2025 28, Nov 2025

Brussels

4750$

Telesales Skills

30, Nov 2025 04, Dec 2025

Jeddah

2750$

Telesales Skills

08, Dec 2025 12, Dec 2025

Zurich

4750$

Telesales Skills

15, Dec 2025 19, Dec 2025

Berlin

4750$

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