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Customer Service, Sales , Marketing Training Courses

Quality Customer Service for Supervisors and Managers

Duration
2025-12-22 5 Days 2025-12-26
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
SM-102
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City / venue
Kuala Lumpur

Classroom

Fees / hours
3250 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Course Description

Customer service is the foundation on which success and profitability can be built. Nowadays most organizations try to give better service than their competitors, by empower their employees at the customer interface to improve processes, procedures and tasks

This 5-day course covers the techniques and tools necessary to change the organization’s culture to be more “customer-focused” organization, and help the participant to develop "customer driven" attitudes and behaviors in customer service

Course Goal:

To enhance the participant’s knowledge, Abilities and Skills necessary to lead his team to service excellence and position his department for continuous success

Course Objectives:

By the end of the workshop the participant will be able to:

  • Understand Costs of satisfaction vs. unsatisfaction
  • Lead Change as a tool for leading teamwork and motivating customers
  • Create Supportive, less stressed work environment
  • Customer-oriented leadership
Course Outline
  • What is Quality Customer service;
  • Developing targets and processes
  • Allocating priorities
  • Costs of Customer Satisfaction vs. Dissatisfaction
  • Change as a Tool for Leading Teamwork and Motivating Customers
  • Supportive, Less Stressed Work Environment
  • Customer-Oriented Leadership
Who Can Benefit?

Supervisors and managers who lead a customer service team

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Quality Customer Service for Supervisors and Managers

14, Dec 2025 18, Dec 2025

DUBAI

2950$

Quality Customer Service for Supervisors and Managers

22, Dec 2025 26, Dec 2025

Kuala Lumpur

3250$

Quality Customer Service for Supervisors and Managers

28, Dec 2025 01, Jan 2026

DUBAI

2950$

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