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Customer Service, Sales , Marketing Training Courses

Customer Service Mindset

Duration
2025-12-08 5 Days 2025-12-12
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
SM-458
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City / venue
Singapore

Classroom

Fees / hours
4950 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Program Objectives
By the end of the program, participants will be able to:
  • Analyze basic behavioral patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mindset and ways of developing it within their organization.
This Program is designed for

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPEs.

Program Outline
The Principles of Customer Service
  • Definition and Concepts of Customer Service

 

Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers

 

The Principle Foundation for Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behavior

 

The Customer Service Mindset
  • Components of the Mindset
  • Strategies for Building the Mindset among the Staff

 

A Profile of Different Customers Personalities
  • Understanding Their Personalities
  • Tips for Dealing with Difficult Personalities
 
Attaining Customer Satisfaction
  • Meeting Their Needs
  • Exceeding Their Expectations
  • Delighting and Surprising Them

 

Handling Customers Complaints
  • Types and Levels of Customer Complaints
  • Handling Complaints: Process and Behavior

 

Effective Communication with Customers
  • Active Listening
  • Overcoming Communication Barriers
  • Reading Customer Body Language

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Customer Service Mindset

14, Dec 2025 18, Dec 2025

Kuwait

2750$

Customer Service Mindset

22, Dec 2025 26, Dec 2025

Berlin

4750$

Customer Service Mindset

28, Dec 2025 01, Jan 2026

Kuwait

2750$

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