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Customer Service, Sales , Marketing Training Courses

Certified Customer Service Professional

Duration
2025-06-09 5 Days 2025-06-13
Attendance

Hotel Meeting Room

Hilton Paddington
Course code
SM-304
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City / venue
London

Classroom

Fees / hours
4750 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Program Objectives
By the end of the program, participants will be able to:
  • Understand the importance of a customer service culture in a competitive environment.
  • Practice the techniques of managing customer expectations and delighting customers.
  • Define the process of managing a customer complaint system.
  • Agree and practice strategies for service recovery aimed at regaining customer loyalty.
  • Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.
Program Outline
Customer Service
  • Definitions and Concepts
The Role of the Customer Service Executive
  • The Principles of Customer Service
Principle Foundation of Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behavior
A Profile of Different Customer Personalities
  • Ways of Dealing with Them
Managing a Customer Complaint System
  • Types of Customer Complaints
  • Handling Complaints: Process and Behavior
  • Complaint Management Standards
  • Elements of a Complaint Management System
Attaining Customer Satisfaction through Quality Measures
  • Components of Quality Service
  • Elements of the RATER Model

 
Managing Customer Expectations
  • Strategies and Actions to Delight Your Customers
Strategies for Service Recovery from a Major Crisis
  • Analyzing the Reasons for the Crisis
  • Taking Action to Raise the Level of Customer Loyalty by Dealing with the Crisis
Developing a Customer Service Culture within Your Organization
  • The Mindset and the Toolset
  • Polishing Your Perception Points
  • Keeping Track of Service
Effective Communication with Customers
  • Active Listening
  • Overcoming Barriers to Effective Communication with Customers
  • Re

 

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Certified Customer Service Professional

17, Feb 2025 21, Feb 2025

Istanbul

2950$

Certified Customer Service Professional

23, Feb 2025 27, Feb 2025

Jeddah

2750$

Certified Customer Service Professional

02, Mar 2025 06, Mar 2025

Manama

2750$

Certified Customer Service Professional

03, Mar 2025 07, Mar 2025

Milan

4750$

Certified Customer Service Professional

09, Mar 2025 13, Mar 2025

Beirut

2750$

Certified Customer Service Professional

17, Mar 2025 21, Mar 2025

Singapore

4950$

Certified Customer Service Professional

23, Mar 2025 27, Mar 2025

Kuwait

2750$

Certified Customer Service Professional

31, Mar 2025 04, Apr 2025

Berlin

4750$

Certified Customer Service Professional

07, Apr 2025 11, Apr 2025

Brussels

4750$

Certified Customer Service Professional

14, Apr 2025 18, Apr 2025

Zurich

4750$

Certified Customer Service Professional

21, Apr 2025 25, Apr 2025

Trabzon

3500$

Certified Customer Service Professional

28, Apr 2025 02, May 2025

Beijing

4950$

Certified Customer Service Professional

05, May 2025 09, May 2025

Amsterdam

4750$

Certified Customer Service Professional

12, May 2025 16, May 2025

Bangkok

4950$

Certified Customer Service Professional

18, May 2025 22, May 2025

Muscat

2750$

Certified Customer Service Professional

26, May 2025 30, May 2025

Toronto

5500$

Certified Customer Service Professional

01, Jun 2025 05, Jun 2025

Khobar

2750$

Certified Customer Service Professional

02, Jun 2025 06, Jun 2025

Barcelona

4750$

Certified Customer Service Professional

09, Jun 2025 13, Jun 2025

London

4750$

Certified Customer Service Professional

15, Jun 2025 19, Jun 2025

Cairo

2450$

Certified Customer Service Professional

23, Jun 2025 27, Jun 2025

Geneva

4750$

Certified Customer Service Professional

30, Jun 2025 04, Jul 2025

Vienna

4750$

Certified Customer Service Professional

07, Jul 2025 11, Jul 2025

Munich

4750$

Certified Customer Service Professional

14, Jul 2025 18, Jul 2025

Prague

4750$

Certified Customer Service Professional

21, Jul 2025 25, Jul 2025

Rome

4750$

Certified Customer Service Professional

28, Jul 2025 01, Aug 2025

Jakarta

3500$

Certified Customer Service Professional

03, Aug 2025 07, Aug 2025

Tunisia

3250$

Certified Customer Service Professional

11, Aug 2025 15, Aug 2025

Marbella

4750$

Certified Customer Service Professional

18, Aug 2025 22, Aug 2025

Paris

4750$

Certified Customer Service Professional

25, Aug 2025 29, Aug 2025

Madrid

4750$

Certified Customer Service Professional

31, Aug 2025 04, Sep 2025

DUBAI

2950$

Certified Customer Service Professional

08, Sep 2025 12, Sep 2025

Milan

4750$

Certified Customer Service Professional

08, Sep 2025 12, Sep 2025

Kuala Lumpur

3250$

Certified Customer Service Professional

14, Sep 2025 18, Sep 2025

Amman

2750$

Certified Customer Service Professional

21, Sep 2025 25, Sep 2025

Marrakesh

2950$

Certified Customer Service Professional

28, Sep 2025 02, Oct 2025

Sharm ElShaikh

2750$

Certified Customer Service Professional

05, Oct 2025 09, Oct 2025

Doha

3500$

Certified Customer Service Professional

12, Oct 2025 16, Oct 2025

Casablanca

2950$

Certified Customer Service Professional

19, Oct 2025 23, Oct 2025

Riyadh

2750$

Certified Customer Service Professional

27, Oct 2025 31, Oct 2025

Istanbul

2950$

Certified Customer Service Professional

02, Nov 2025 06, Nov 2025

Jeddah

2750$

Certified Customer Service Professional

09, Nov 2025 13, Nov 2025

Manama

2750$

Certified Customer Service Professional

16, Nov 2025 20, Nov 2025

Beirut

2750$

Certified Customer Service Professional

24, Nov 2025 28, Nov 2025

Singapore

4950$

Certified Customer Service Professional

30, Nov 2025 04, Dec 2025

Kuwait

2750$

Certified Customer Service Professional

07, Dec 2025 11, Dec 2025

DUBAI

2950$

Certified Customer Service Professional

15, Dec 2025 19, Dec 2025

Kuala Lumpur

3250$

Certified Customer Service Professional

21, Dec 2025 25, Dec 2025

Amman

2750$

Certified Customer Service Professional

29, Dec 2025 02, Jan 2026

Kuala Lumpur

3250$

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