Course details

Overview ?

The Course

Facilities like buildings, utility plants, power & water distribution networks, production plants, parking lots and landscaping become more and more flexible, complex and expensive. That is why Facilities Management is big business nowadays. It is one of the largest budget expenses and therefore one of the major sources of cost savings. However not at all costs, because facilities are a major asset too.

This course shows you how to apply the Best Practices to organize and manage a facilities department as a successful “business within a business”. The goal is to operate and maintain the facilities in an effective and efficient way, in order to integrate function, people and place. The course is about finding the right balance between asset performance (functionality, availability, reliability, safety) and costs, about the right balance between operating and maintaining the facilities in-house or contracting it out.

The Goals

Provide best practices, tools and a practical approach for taking facilities management to a higher level:

Understand the basic elements of facilities management
Assess the current state of the delegates’ facilities management process
Learn what best practices are available and best suitable for implementation in the delegates’ organization
Recognize the need of a proper operational & maintenance control center
Understand how to draw up a (preventive) maintenance concept, based on risk
Develop strategies to decide when and what to contract out
Understand the different contract types and how to apply them
To learn how to monitor performance and results
To understand how a benchmark study can help in improving the process
To be able to share experience and knowledge with others

The Process

The course will be conducted along workshop principles with formal lectures, case studies, group discussion and interactive practical exercises. There will be many opportunities for discussion and sharing experiences.

The Benefits

Gives you a proper knowledge of the basic principles of facilities management
Learn how to apply best practices
Understand how to operate and maintain your facilities as a "business within a business"
Learn from the experience of other delegates and the trainer
Adds personal value and competencies
Helps you in planning and developing a future career

The Results

Provide knowledge to understand and implement basis elements and best practices of facilities management
Allow professionals who are responsible for facilities management to run the facilities management departments as "a business within the business"
Assess the current state of your facilities management process
Accomplish an outsourcing strategy which helps you in realizing better results
Provide instruments to improve the performance of facilities in both short as well as long term
Develop skills for employees which will raise their capability, skill and morale

The Core Competencies

Strategic planning
Assessing the current state
Risk based maintenance strategy
Work planning & control
Outsourcing considerations
Contract types & contracting cycle
Monitoring performance and results by using key performance indicators
Benchmarking

The Programme Content

Day One : An Overview of Facilities Management

The Facilities Management process
Facilities Management as "a business within a business"
Facilities planning
Facilities realization
Facilities operations & maintenance
Individual assessment - the current state of your facilities management process

Day Two : The Basic Elements of Facilities Management

Strategic & annual planning
Design, build, maintain cycle
Operations & Services
Work planning & control
Maintenance & repair
Information management

Day Three : Preventive Maintenance & Maintenance Strategy

Understanding risk
Risk Based Maintenance - the methodology
Seven steps in developing an effective and risk-based maintenance strategy
Defining maintenance tasks
Case study
Typical inspection & maintenance tasks for utilities

Day Four : Outsourcing and Contracting

What to outsource and what not
Choosing the right contractor
How to manage this
Contract types
The contracting cycle
Service level agreements

Day Five : Performance Monitoring & Benchmarking

Continuous improvement
Target setting as a starting point
Monitoring performance: develop and use Key Performance Indicators
The Facilities Management Balanced Scorecard
Benchmarking: how to set up a benchmark study
Wrap-up

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

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