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Administration and Secretarial Training Courses

The Support Staff and Administrative Assistant

Duration
2025-06-16 5 Days 2025-06-20
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
AC-363
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City / venue
Paris

Classroom

Fees / hours
4750 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Course Description
This is an exciting and interactive program. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss and their organization’s success.
 
In this program you will learn how to:
  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Organise office systems
Course Objective
Participants attending this programme will:
  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and developed their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
Course Outline
Program Introduction/ Roles, Competences and Personal Effectiveness
  • Program introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Personal competence review 
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities
Team Working, Communication & Meetings
  • Team working and team roles
  • Briefing skills - giving, receiving and passing on
  • Organising, and participating in, meetings
  • Notes, minutes and follow-up
Managing Working Relationships
  • Delegation – giving and receiving
  • Communication and listening skills
  • Assertiveness, conflict and criticism
  • People problems and problem people
Managing Time/Desk Management/Written Communication Skills
  • Managing interruptions and access
  • Planning and priority setting
  • Office layout and ergonomics
  • Managing the paper-load
  • Getting the best from e-mail and office technology
  • Report and letter writing
  • Setting & developing company writing standards
  • Editing and proof-reading skills
Managing Staff Performance/Action planning
  • Dimensions of performance
  • Motivation
  • Appraisal
  • Coaching and on-job training skills

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

The Support Staff and Administrative Assistant

17, Feb 2025 21, Feb 2025

Trabzon

3500$

The Support Staff and Administrative Assistant

24, Feb 2025 28, Feb 2025

Beijing

4950$

The Support Staff and Administrative Assistant

03, Mar 2025 07, Mar 2025

Amsterdam

4750$

The Support Staff and Administrative Assistant

10, Mar 2025 14, Mar 2025

Bangkok

4950$

The Support Staff and Administrative Assistant

16, Mar 2025 20, Mar 2025

Muscat

2750$

The Support Staff and Administrative Assistant

24, Mar 2025 28, Mar 2025

Toronto

5500$

The Support Staff and Administrative Assistant

31, Mar 2025 04, Apr 2025

Barcelona

4750$

The Support Staff and Administrative Assistant

07, Apr 2025 11, Apr 2025

London

4750$

The Support Staff and Administrative Assistant

13, Apr 2025 17, Apr 2025

Cairo

2450$

The Support Staff and Administrative Assistant

21, Apr 2025 25, Apr 2025

Geneva

4750$

The Support Staff and Administrative Assistant

28, Apr 2025 02, May 2025

Vienna

4750$

The Support Staff and Administrative Assistant

05, May 2025 09, May 2025

Munich

4750$

The Support Staff and Administrative Assistant

12, May 2025 16, May 2025

Prague

4750$

The Support Staff and Administrative Assistant

19, May 2025 23, May 2025

Rome

4750$

The Support Staff and Administrative Assistant

26, May 2025 30, May 2025

Jakarta

3500$

The Support Staff and Administrative Assistant

01, Jun 2025 05, Jun 2025

Tunisia

3250$

The Support Staff and Administrative Assistant

09, Jun 2025 13, Jun 2025

Marbella

4750$

The Support Staff and Administrative Assistant

16, Jun 2025 20, Jun 2025

Paris

4750$

The Support Staff and Administrative Assistant

23, Jun 2025 27, Jun 2025

Madrid

4750$

The Support Staff and Administrative Assistant

29, Jun 2025 03, Jul 2025

DUBAI

2950$

The Support Staff and Administrative Assistant

07, Jul 2025 11, Jul 2025

Kuala Lumpur

3250$

The Support Staff and Administrative Assistant

13, Jul 2025 17, Jul 2025

Amman

2750$

The Support Staff and Administrative Assistant

20, Jul 2025 24, Jul 2025

Marrakesh

2950$

The Support Staff and Administrative Assistant

27, Jul 2025 31, Jul 2025

Sharm ElShaikh

2750$

The Support Staff and Administrative Assistant

03, Aug 2025 07, Aug 2025

Doha

3500$

The Support Staff and Administrative Assistant

10, Aug 2025 14, Aug 2025

Casablanca

2950$

The Support Staff and Administrative Assistant

17, Aug 2025 21, Aug 2025

Riyadh

2750$

The Support Staff and Administrative Assistant

25, Aug 2025 29, Aug 2025

Istanbul

2950$

The Support Staff and Administrative Assistant

31, Aug 2025 04, Sep 2025

Jeddah

2750$

The Support Staff and Administrative Assistant

07, Sep 2025 11, Sep 2025

Manama

2750$

The Support Staff and Administrative Assistant

14, Sep 2025 18, Sep 2025

Beirut

2750$

The Support Staff and Administrative Assistant

22, Sep 2025 26, Sep 2025

Singapore

4950$

The Support Staff and Administrative Assistant

28, Sep 2025 02, Oct 2025

Kuwait

2750$

The Support Staff and Administrative Assistant

05, Oct 2025 09, Oct 2025

DUBAI

2950$

The Support Staff and Administrative Assistant

13, Oct 2025 17, Oct 2025

Milan

4750$

The Support Staff and Administrative Assistant

13, Oct 2025 17, Oct 2025

Kuala Lumpur

3250$

The Support Staff and Administrative Assistant

19, Oct 2025 23, Oct 2025

Amman

2750$

The Support Staff and Administrative Assistant

26, Oct 2025 30, Oct 2025

Marrakesh

2950$

The Support Staff and Administrative Assistant

02, Nov 2025 06, Nov 2025

Sharm ElShaikh

2750$

The Support Staff and Administrative Assistant

09, Nov 2025 13, Nov 2025

Doha

3500$

The Support Staff and Administrative Assistant

16, Nov 2025 20, Nov 2025

Casablanca

2950$

The Support Staff and Administrative Assistant

23, Nov 2025 27, Nov 2025

Riyadh

2750$

The Support Staff and Administrative Assistant

01, Dec 2025 05, Dec 2025

Istanbul

2950$

The Support Staff and Administrative Assistant

07, Dec 2025 11, Dec 2025

Jeddah

2750$

The Support Staff and Administrative Assistant

07, Dec 2025 11, Dec 2025

Khobar

2750$

The Support Staff and Administrative Assistant

14, Dec 2025 18, Dec 2025

Manama

2750$

The Support Staff and Administrative Assistant

21, Dec 2025 25, Dec 2025

Beirut

2750$

The Support Staff and Administrative Assistant

28, Dec 2025 01, Jan 2026

Manama

2750$

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