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Overview ?

INTRODUCTION

As an administrative professional, you know that your job already encompasses numerous managerial skills and responsibilities, including planning, scheduling, negotiating and delegating.

This hands-on seminar enables you to bring your current challenges and to brainstorm with colleagues and your course leader on how to best solve your most pressing problems. Including case studies, action planning and group exercises to give you the tools and techniques you need to cut task time dramatically and better results from every action you take. Leave with a concrete action plan for achieving your goals!

Who Should Attend

Seasoned administrative professionals, including executive assistants, administrative assistants or senior secretaries who are striving to refine their managerial skills in order to enhance their careers and add to their organization’s effectiveness.

How You Will Benefit

Juggle multiple responsibilities
Learn better ways to think on your feet with powerful decision-making techniques
Create win-win solutions that leave everyone feeling positive
Become a strategic partner to your boss
Understand different team player styles and learn to accommodate other styles for more effective collaboration
Improve your personal impact as you present proposals or plan negotiations
Stay in control of your time and your workload with advanced time management skills
Streamline routine business systems
Increase productivity and enhance operational performance
Reduce delays, errors and duplications
Overcome resistance to change—gain commitment
Communicate your change and improvement recommendations persuasively and powerfully

Seminar Outline

Mastering Change with Management Skills

Find your place on the management team by aligning your goals to support strategic and tactical projects
Empower yourself to achieve growth
Discover what it takes to become a change master
Create a blueprint for managing change

Fine-tuning Your Team Skills

Match business goals with administrative support goals
Assess your leader/manager preference in teams
Map your management team’s priorities for the year
Increase your administrative effectiveness to meet the priorities
Understand relationships on the management team

Controlling Your Workday

Clarify your priorities to include goals of your team
Set criteria to validate your risk/value priorities
Plan projects with smart charts
Use a delegation checklist to get and train helpers
Solve urgency/importance dilemma
Eliminate your worst 20% of time wasters
Use task maps to control multi-loads

Communicating with Credibility

Enhance your image to help in pursuing specific goals
Strengthen your active listening skills
Use key cues to manage your own emotions and detach from others’ emotions
Build mutual respect and trust with others

Dealing Productively with Conflict

Use persuasion and negotiation to gain better outcomes from conflict
Define the sources of conflict in your workplace
Choose the appropriate method to handle conflict
Master five techniques for dealing with difficult people

Putting Your Skills to Work

Improve your personal impact as you present proposals or plan negotiations
Try new tools for effective meeting management
Demonstrate best-practice tools in team interactions
Improve your personal impact as you present proposals or plan negotiations
Provide feedback to your colleagues

Identifying Productivity Improvement Opportunities

Examine Productivity in Relation to Work Systems and Processes
Streamline Routine Business Processes—Reducing Delays, Errors and Duplication—by
Examining Results and Assessing Factors That Impact Productivity
Identify Functional and Cross-functional Work Processes

Assessing Work Flow and Analyzing Processes

Diagnose and Document Productivity Problems Using Process Analysis Tools
Evaluate the Effectiveness of Work Systems and Identify Opportunities for Measurable Improvement
Apply Process Improvement Tools to the Analysis of Workflow and Systems

Initiating Improvement Strategies

Analyze Productivity Problems and Identify Potential Solutions
Adopt Problem-Solving Techniques in Order to Generate and Set Criteria for Solutions
Apply Creativity Techniques in Order to Generate Innovation

Leading Effective Improvement Efforts

Initiate and Manage Change by Adopting Strategies That Anticipate and Overcome
Resistance to Change and That Generate Support and Commitment
Apply the Characteristics of Effective Teams and Team Leadership to Improvement Initiatives
Plan and Facilitate Productive Team Meetings in Order to Increase Work Group Effectiveness

Planning for Improvement

Evaluate and Prioritize Work Improvement Strategies
Select Improvement Strategies Using Group Decision-making Techniques
Understand the Impact of Group Dynamics and Groupthink on Decisions

Implementing Measurable Improvements

Establish Measurable, Specific Improvement Goals
Identify Factors That Will Influence the Achievement of Improvement Plans
Develop an Implementation Plan for Productivity Initiatives

Communicating to Influence and Get Results

Structure and Present Improvement Plans and Recommendations Effectively and Persuasively
Address Conflict and Lack of Support by Confronting and Resolving Dissenting Views
Assess Reactions to Conflict and Adopt an Approach for More Productive Resolution to Disagreements

Boosting Credibility and Gaining Recognition

Apply Principles of Credibility to Increase Support and Influence
Identify Strategies for Gaining Visibility, Obtaining Recognition and Reducing Self-Sabotage
Create an Action Plan for Productivity Improvements

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