Course details

Overview ?

Who Should Attend?

Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position.

About The Programme

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization's correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.

Course Objectives

To understand the importance of effective administration skills within an organization
To develop the skills needed to be a professional secretary
To enhance your communication and interpersonal skills
To manage your time efficiently and be able to think proactively
To learn how to set up and manage effective filing systems
To learn how to manage petty cash systems
To understand how to manage stock and stationery supplies
To enhance telephone skills and understand correct telephone etiquette
How to be assertive and build a good rapport with your manager

What You Will Gain

Practical skills and knowledge to improve the overall administration within your office, or organization
A clear understanding of what makes a good secretary or administrator
The ability to plan and prioritise time and activities
Effective communication skills to deal successfully with colleagues and customersEffective communication skills to deal successfully with colleagues and customers

Programme Content

Your Secretarial & Administrative Role
- Responsibilities
- Skills
- Qualities
Developing An Appropriate Professional Image
- Professional Appearance In The Gulf
- Timekeeping & Punctuality
- Introduction To Office Ethics
Stress
- Identifying Stress
- Stress Busting Techniques
- Activities To Practise Using The Techniques
Communication
- Body Language, Words, & Tone Of Voice
- Active Listening
- Questioning For Clarity
Effective Written Business Communication
- Correct Layout Of Letters & Emails
- Correct Use Of Salutations
- Basic Business English Punctuation & Grammar
Telephone Skills
- How To Deal With Callers Professionally & Effectively
- Telephone Etiquette
- The 'Do's & 'Do Not's Of Answering The Telephone
Saying 'No' Constructively & Giving Alternatives
How To Effectively Handle Your Manager
Planning & Prioritising
- Urgency & Importance
- ABC Method
Managing Your Key Result Areas & Tasks
Effective Filing Systems
- Identifying Different Methods Of Filing & Selecting The Best One
- How To Ensure The Effectiveness Of Your Filing Systems
Basic Finance
- Understanding & Managing Petty Cash Systems
Basic Stock Control & Stationery
- Managing Stationery Supplies & Stock

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Day 5

Training Methodology

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