Course details

Overview ?

The Course

All businesses in the current climate need a competitive edge. This can be gained through innovative and exciting products and services, or through effective and efficient world class employees.

Top performing organisations are passionate about their most valuable resource - their staff. In order to maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees, but of their business.

This highly interactive 5-day Communication and Interpersonal Skills programme investigates the tried and trusted management processes, procedures and methodology used by many blue chip companies. They use the tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service and evaluation. This course offers participants practical solutions to work related issues.

During the workshop you will explore a variety of behaviours, discuss leadership styles and learn how to get the most out of your staff by using state of the art techniques such as Neuro Linguistic Programming (NLP), Emotional Intelligence and psychometric testing.

This course will give you the knowledge and understanding you need to move forward with enthusiasm and assurance. You will feel able to build a productive and cohesive unit, establishing strong working relationships with people at all levels. As you gain in experience and confidence, you will be recognised as an able and supportive supervisor and colleague.

The Goals

Develop skills and abilities which can be put to immediate use in the workplace
Recognising personal style and behaviour preferences
Build effective communication skills
Develop strategies for creating a positive work environment
Learn how to delegate and motivate
Build and develop teams
Recognise differing behavioural styles and learn to adapt to them in order to build lasting rapport
Understand the key roles you have in encouraging and developing your staff
Harness the power of personal motivation
Give and receive feedback on performance and perception
Massively improve you leadership skills

The Process

The seminar is carefully designed to address all styles of learning and to engage participants fully. Lectures and discussions are either preceded or followed by powerful individual or group exercises. These exercises provide opportunities for personal participation in real situations. This process makes training fun filled, fast-paced, challenging and empowering. This seminar uses the cutting edge skills of Neuro-Linguistic Programming and Emotional Intelligence to open your mind to how people think.

The Benefits

Greater understanding of behavioural motivation will decrease staff absences and turnover
Motivated managers and supervisors will progress within your organisation rather than with your competitors
Improved two way communication models
Improved inter-team working
Create and maintain a motivated, high performance workforce
A learning organisation that can effectively manage the changes that the future requires
Highly trained and motivated managers who will be able to raise performance standards and morale of their staff and colleagues
A more confident and effective team of negotiators and presenters
A crystal clear communication strategy within your organisation
A greater understanding of behaviours within the organisation
Innovative strategies for working with others within the organisation and outside
Lasting rapport with customers, ensuring they work with your organisation rather than a competitor
Communication of company targets and time restrained goals

The Results

Develop your skill as a leader in order to create a high performing team
Be able to identify the appropriate management model to improve individual and team performances
Give and receive feedback in a positive manner
Understanding of the behavioural styles of yourself, your team and your colleagues
Be able to motivate and develop your staff regardless of their behavioural styles
Be adaptable in a variety of different situations
Overall, to feel more confident about your ability to get the very best from your team
Understand the innovative business tools of NLP, Emotional Intelligence and behavioural techniques and be able to model those skills when working with others
Be able to embrace change and communicate it to others
Demonstrate confidence in front of colleagues, customers and friends
Utilize crystal clear communication models in order to maintain rapport
Use appropriate body language, voice and tone in order to create a positive and lasting first impression in every situation
Be able to identify the appropriate management model to improve individual and team performances

The Core Competencies

NLP and Emotional Intelligence
Problem Solving and Decision Making
Communication and Interpersonal Skills
Motivating Staff
Assertiveness
Building and Leading Teams

The Programme Content

Day One : How to Build Lasting Rapport

The art of building lasting rapport
How to identify behavioural traits and react to them
How to modify your own behaviour to match other’s
Sharpen your senses to the signals others are sending you
Connect with colleagues and clients at a level that creates deeper trust and commitment
Step into another person’s shoes to better appreciate their experiences and motivations
Read body language in order to understand how others are thinking and responding to you