Course details

Overview ?

Introduction

To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. This course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. You will learn to communicate more confidently in public, meetings, and with all levels of staff, including managing difficult behaviours. Finally you will gain self management skills which will help you to cope with stress, keep a ‘can do’ positive attitude, and enjoy your job each day no matter what the challenges are.

This course will feature:

Best practices for managing your daily responsibilities to achieve maximum output and success.
Best practices for streamlining your workflow and office environment.
Best practices for communicating effectively and assertively at all levels.
Best practices for releasing your personal potential, increasing self-discipline & self-awareness.
Best practices for creative thinking, problem solving, planning, and decision making.

Objectives

Prioritise and cope with multiple tasks without missing deadlines
Think like a Manager – planning, making decisions and solving problems
Manage their thoughts and feelings to improve self-confidence and self-empowerment
Communicate effectively and assertively at all levels and in all situations
Manage paperwork, diaries, meetings, presentations, and phones more effectively

Content

Day One

Taking Control of your Work Life

Understanding and clarifying purpose, vision and mission
The secret to working smarter rather than harder
Controlling, prioritising and organising your work
Streamlining your office systems and getting your paperwork under control
Making your office user friendly and efficient

Day Two

Essential Administrative Skills

Harnessing the power of the mind – through Mind Mapping Techniques
Managing larger projects to meet deadlines
Planning skills – using a Gannt chart to chart work progress
Problem solving and decision making techniques
Decision Making tools

Day Three

Vital Communication Skills

Different styles of communication
Learning to be more assertive
Win-win conflict resolution
Understanding and using body language
Understanding different personality types and how to deal with them

Day Four

Developing as a Professional

Listening skills – seeking to understand before being understood
Creating a professional image
Leadership skills
How to make presentations with confidence and power
Learn the essentials of planning a presentation

Day Five

Self-Empowerment and Self-Management

Understanding stress and learning coping skills
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactive-ness
Becoming a more proactive, responsible and self-aware perso

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Day 3

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Day 5

Training Methodology

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