Course details

Overview ?

Course Description

Working closely with senior managers and executives, the Executive Secretary or Personal Assistants must be able to perform administrative roles as well as provide support to the management team. They need a range of specialist business and Administration skills. This course covers the effective communication skills, problem-solving and decision-making, dealing with difficult people, time and stress management, and organizing meeting.

Course Goal

To enhance the participants’ Knowledge, Abilities and Skills necessary to discover and work towards achieving their personal best, to optimize their success through others, to learn how to save time and produce professional business correspondence with greater confidence.

Course Objectives

By the end of the course, participant will be able to:

Understand what makes an effective executive secretary
Be a strategic partner to his boss
Learn better ways to think on his feet with powerful decision making techniques.
Analyse and maximise his use of time
Improve his communication skills
Take responsibility and manage crises
Understand why difficult people are difficult
Achieve confidence through assertiveness
Continue personal development using an action plan
Work under pressure to achieve objectives
Understand the different methods used in storing information
Implement the easiest, safest method suitable for work environment
Successfully organizes meetingsh

Course Outline

Professional Image

Job definition and analysis.
Identification of personality type.
Increasing productivity.
Developing a work plan.
Upper management recognition.
Influencing people.

Effective Communication

What is communication?
Communication barriers
Use body language effectively

Problem-Solving and Decision-Making Model

The key steps in the problem-solving and decision-making model
The purpose and benefits of each step in the model
Why managers often fail to thoroughly follow the model when dealing with day-to-day work problems
Teams and decision-making
Different strategies that can be used in decision-making
The appropriate decision-making strategies in different situations

Dealing with Difficult People

Identify the types of difficult people
Why difficult people are difficult
Deal with difficult people
Use your communication skills to:
- Control your behaviour
- Select appropriate ways of behaving
- Influence others behaviour
Give and receive feedback effectively
Improve performance and manage others
Carry out disciplinary procedures and interviews
Action plan of how to deal effectively with difficult people and get results

Time and Stress Management

Analyze time usage.
Work prioritizing and scheduling
Travel arrangements.
How to use telephone.

Organizing Meeting

What makes good meetings good / bad meetings bad?
Obstacles to meeting effectiveness
Key Characteristics of an effective meeting
Meeting rules
Meeting process
Agenda setting
Meeting evaluation
Meeting room
Recording devices

Who Can Benefit?

Procurement and management staff

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Day 3

Day 4

Day 5

Training Methodology

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