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Administration and Secretarial Training Courses

Communication Skills

Duration
2025-07-14 5 Days 2025-07-18
Attendance

Hotel Meeting Room

Hotel Meeting Room
Course code
AC-121
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City / venue
Rome

Classroom

Fees / hours
4750 $ | 25 Hours

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Course details

Overview
Content
Training Methodology

Overview ?

Program Objectives
By the end of the program, participants will be able to:
  • Acquire the skills necessary for communicating in an effective manner.
  • Improve their ability to communicate across cultures.
  • Employ techniques for listening actively and empathically.
  • Communicate in an assertive manner.
  • Manage interpersonal conflict.
  • Handle feedback and criticism constructively.
  • Utilize advanced communication tools and skills.
  • Discover different personal listening styles.
  • Understand and harness the power of body language.
  • Apply meta programs to improve their understanding of people.
  • Practice and use assertiveness skills in different situations.
  • Unlock the secrets of influence for effective communication.
Course Outlines
Effective Communication
  • Introduction to Communication
  • Elements of Effective Communication
  • Qualities of Effective Communicators
  • The Communication Process
  • Communication Beyond Words
  • Sources of Miscommunication: Barriers
  • Overcoming Communication Barriers
Defining Effective Communication
  • Communication Overview: Definition and Characteristics
  • Evolution of Communication
  • Communicating for Results
  • Understanding Elements of Communication
  • The Element of Noise
  • Mehrabian’s 55-38-7 Rule
  • Overcoming Communication Anxiety and Other Obstacles
Communication Across Cultures
  • Improving Cross-Cultural Communication: Guidelines
  • Managing Perceptions and Biases
  • Understanding Communication Styles
  • The Cross-Cultural Communication Skill Set
  • Communicating within Multi-Cultural Teams
  • Universal Laws of Persuasion: Process
Active Listening 
  • Hearing versus Listening
  • Mastering Active Listening
  • Asking the Right Questions
  • Five Probing Techniques
  • Pitfalls of Leading Questions
The Art of Listening
  • Effective Listening and Paraphrasing Techniques
  • Understanding Different Listening Styles: Active versus Passive Styles
  • Improving the Information Recall Rate
  • Assessing Personal Listening Profiles
Internal Listening Filters
  • Sensory Input Channels
  • Internal Filter Systems: the 6 Layers
  • 6 Listening Meta Programs
  • Avoiding the Loss of Information
Communication Behavior and Conflict Management
  • Passive, Aggressive and Assertive Behavior
  • Verbal and Non-Verbal Elements of Communication
  • Understanding Conflict: Sources
  • Conflict Management Styles
  • Mastering Conflict Management Skills
  • Learning to Say No
Mastering Body Language
  • The Art of Body Language
  • Components of Non Verbal Communication
  • The Power of Appearances
  • Eliciting Thinking Patterns through Eye Movement
  • Building Rapport using Body Language
Constructive Feedback and Criticism
  • The Value of Feedback
  • Positive and Negative Feedback
  • Giving Constructive Criticism
  • Dealing with Negative Criticism 
Advanced Assertiveness Skills
  • Understanding Assertiveness: Definition and Values
  • Components of Passive, Assertive and Aggressive Styles
  • Assertiveness Rights and Responsibilities
  • Managing Criticism Assertively
The Power of Influence and Persuasion
  • Definition and Characteristics of Influence
  • 6 Principles of Persuasion: How to Apply Them
  • Bases and Sources of Power
  • Dealing with Difficult People Using Persuation

Day 1

Asset Cost Management Introduction

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 2

Laying the Groundwork

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 3

Applying the Value based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 4

Ensuring the Continuity of the Value-based Process

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Day 5

Supporting Process that Lower Life-cycle costs

Definitions of reliability, maintenance & asset management
The total cost of maintenance
Best practice reliability and maintenance processes
Elements of asset management best practice
Auditing performance
Overview of TPM, RCM, BCM, QCM, and other asset management buzzword
Open discussion sessions

Training Methodology

Pathways Training and consulting adopts the newest techniques of human resources Training and consulting and, with the following:

  • Theoretical lectures are delivered via PowerPoint and visual displays (videos and short films)
  • Making scientific evaluation to the trainee (before and after)
  • Brainstorming and role-playing
  • Using case studies related to the scientific material being delivered and the trainees' work.
  • The participants get the scientific and practical material printed and on CDs and Flash memories.
  • Preparing records and reports of the participants' attendance and results, with a general evaluation of the training program.
  • A group of the best trainers and experts in all fields and specialties professionally prepares the scientific material.
  • After finishing the course, the participants get certificates of attendance signed, certified, and issued by pathways Training and consulting.
  • Our training programs start at 9:00 o'clock in the morning and end at 2:00 in the afternoon, with snack buffet during the lectures.
  • Providing a lunch buffet during the training program period, with organizing a lunch party on the training program final day for taking some photos and certificate awarding.
Different venues & timings for this course

Course name

Duration

City

Price

Communication Skills

16, Feb 2025 20, Feb 2025

Jeddah

2750$

Communication Skills

23, Feb 2025 27, Feb 2025

Manama

2750$

Communication Skills

02, Mar 2025 06, Mar 2025

Beirut

2750$

Communication Skills

10, Mar 2025 14, Mar 2025

Singapore

4950$

Communication Skills

16, Mar 2025 20, Mar 2025

Kuwait

2750$

Communication Skills

24, Mar 2025 28, Mar 2025

Berlin

4750$

Communication Skills

31, Mar 2025 04, Apr 2025

Brussels

4750$

Communication Skills

07, Apr 2025 11, Apr 2025

Zurich

4750$

Communication Skills

14, Apr 2025 18, Apr 2025

Trabzon

3500$

Communication Skills

21, Apr 2025 25, Apr 2025

Beijing

4950$

Communication Skills

28, Apr 2025 02, May 2025

Amsterdam

4750$

Communication Skills

05, May 2025 09, May 2025

Bangkok

4950$

Communication Skills

11, May 2025 15, May 2025

Muscat

2750$

Communication Skills

12, May 2025 16, May 2025

Milan

4750$

Communication Skills

19, May 2025 23, May 2025

Toronto

5500$

Communication Skills

26, May 2025 30, May 2025

Barcelona

4750$

Communication Skills

26, May 2025 30, May 2025

Milan

4750$

Communication Skills

01, Jun 2025 05, Jun 2025

DUBAI

2950$

Communication Skills

08, Jun 2025 12, Jun 2025

Cairo

2450$

Communication Skills

16, Jun 2025 20, Jun 2025

Geneva

4750$

Communication Skills

23, Jun 2025 27, Jun 2025

Vienna

4750$

Communication Skills

30, Jun 2025 04, Jul 2025

Munich

4750$

Communication Skills

07, Jul 2025 11, Jul 2025

Prague

4750$

Communication Skills

14, Jul 2025 18, Jul 2025

Rome

4750$

Communication Skills

21, Jul 2025 25, Jul 2025

Jakarta

3500$

Communication Skills

27, Jul 2025 31, Jul 2025

Tunisia

3250$

Communication Skills

04, Aug 2025 08, Aug 2025

Marbella

4750$

Communication Skills

11, Aug 2025 15, Aug 2025

Paris

4750$

Communication Skills

17, Aug 2025 21, Aug 2025

Khobar

2750$

Communication Skills

18, Aug 2025 22, Aug 2025

Madrid

4750$

Communication Skills

24, Aug 2025 28, Aug 2025

DUBAI

2950$

Communication Skills

01, Sep 2025 05, Sep 2025

Kuala Lumpur

3250$

Communication Skills

07, Sep 2025 11, Sep 2025

Amman

2750$

Communication Skills

14, Sep 2025 18, Sep 2025

Marrakesh

2950$

Communication Skills

21, Sep 2025 25, Sep 2025

Sharm ElShaikh

2750$

Communication Skills

28, Sep 2025 02, Oct 2025

Doha

3500$

Communication Skills

05, Oct 2025 09, Oct 2025

Casablanca

2950$

Communication Skills

12, Oct 2025 16, Oct 2025

Riyadh

2750$

Communication Skills

20, Oct 2025 24, Oct 2025

Istanbul

2950$

Communication Skills

26, Oct 2025 30, Oct 2025

Jeddah

2750$

Communication Skills

02, Nov 2025 06, Nov 2025

Manama

2750$

Communication Skills

09, Nov 2025 13, Nov 2025

Beirut

2750$

Communication Skills

17, Nov 2025 21, Nov 2025

Singapore

4950$

Communication Skills

23, Nov 2025 27, Nov 2025

Kuwait

2750$

Communication Skills

30, Nov 2025 04, Dec 2025

DUBAI

2950$

Communication Skills

08, Dec 2025 12, Dec 2025

Kuala Lumpur

3250$

Communication Skills

14, Dec 2025 18, Dec 2025

Amman

2750$

Communication Skills

21, Dec 2025 25, Dec 2025

Marrakesh

2950$

Communication Skills

28, Dec 2025 01, Jan 2026

Amman

2750$

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