Course details

Overview ?

INTRODUCTION

As professionals are promoted into new positions of more responsibility they discover very quickly that a new set of leadership and management skills are required in addition to the knowledge and task skills gained from their experience in their previous positions. This programme will provide you with the leadership and management skills necessary for success in your position.

In this training session you will learn how to:

Enhance your leadership and management skills
Effectively balance the roles of a productive manager
Motivate and coach your people for effective performance
Delegate the workload effectively and efficiently

WHO SHOULD ATTEND?

This programme will prove to be a useful and productive resource for all those who are interested in developing their leadership and management skills.

It will be of benefit to:

Newly promoted members of the management team
Technical staff planning to transition to a management position
Supervisors seeking to develop their supervisory skills
Team leaders interested in further management development
Managers interested in evaluating their current skill set
Managers seeking to enhance their managerial skills

PROGRAMME OBJECTIVES

Recognize the difference between managing and leading
Develop their skills of managing and leading
Devise a strategy to help “manage” their boss
Discover a variety of communication styles to effectively cope with different situations
Study the art of motivating employees
Consider methods for conducting effective performance appraisals with their staff
Create a plan of action to implement in their organization

TRAINING METHODOLOGY

Participants will learn by active participation during the programme through the use of a wide variety of instructional techniques. There will be group exercises to allow for a “hands on” approach to learning. Instructional films will be utilized to present “best practices” approaches. In addition there will be in depth discussion of critical success factors.

PROGRAMME SUMMARY

This programme covers all the essential skills needed by team leaders and managers to be effective in their positions. There will be discussions on the transition from a staff to a managerial position and the obstacles to a successful evolution. The programme will concentrate on the skills required to lead staff, motivate staff, communicate clearly and manage the outcomes expected by higher management within the organization. All participants will return to their organizations with a developed action plan to implement their learning from the programme into their daily routine at work.

PROGRAMME OUTLINE

DAY 1 - The Role and Responsibility of a Manager

What is management about?
The roles of management
Characteristics of an ideal manager
Barriers to effective management
Making effective decisions
Managing the relationship with your boss

DAY 2 - Communicating and Active Listening

Examining the different ways we communicate
Identifying obstacles to communication
Devising a strategy for effective communication
Active Listening-what is it?
Developing active listening skills
Using the right questions to get the right answers

DAY 3 - Motivating and Coaching your staff

Theories of Motivation-Maslow, Taylor, Hertzberg
The manager’s role in motivating others
Achieving the balance in reward vs. punishment
Developing your coaching skills
Strengthening you assets
Dealing with poor performers

DAY 4 - Delegating and Empowering your people

Obtaining the benefits of delegation
Overcoming the barriers to delegation
Delegation as opposed to abdication
Skills of effective delegation
Managing authority and responsibility
Developing a delegation action plan

DAY 5 - The Performance Review

Setting goals and objectives for your staff
Conducting the performance review
Obtaining the benefits of effective appraisal
Dealing with objective and subjective criteria
Managing disciplinary action
Appraising yourself for advancement

Day 1

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Day 3

Day 4

Day 5

Training Methodology

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