Course details

Overview ?

INTRODUCTION

Excellent Troubleshooting skills are considered a core competency for 'Best-in-Class' industrial companies. If your company’s goals include minimizing downtime then this workshop is a must because it delivers rapid, safe Troubleshooting.

Objective

Considers a wide range of information and factors; generates and evaluates alternatives; grasps complexities and perceives relationships among problems or issues; makes timely, sound judgments.

Applies appropriate knowledge and cross-functional resources in addressing issues.
Considers alternatives and chooses the best, workable solution (i.e., considers pros and cons, trade-offs, timing, available resources).
Make effective decisions by balances analysis with decisiveness.
Fully understand problems by gathers relevant information.
Integrates information from a variety of sources to arrive at optimal solutions.
Applies accurate logic to facts; detects inaccuracies or flaws in reasoning.
Create alternative ideas & innovative thinking.

PROGRAMME OBJECTIVES

focus on how to become a 'Top Gun' Troubleshooter
develop a structured approach to Troubleshooting and Problem Solving which uses a common terminology and shared understanding
point the way to Continuous Improvement in the way you run your processes and make incremental efficiency gains
understand the difference between having a techniques manual on the bookshelf - and actually making it work
identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should just follow
understand work practices which "allow" success in Troubleshooting and Problem Solving

TRAINING METHODOLOGY

The programme will be conducted in a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis. Copies of all lecture materials, case studies and workbooks will be provided.

PROGRAMME OUTLINE

DAY 1 - Concepts

The nature of process problems affecting performance
Performance defined in terms of generic variables: Speed; Quality; and Cost
Effort inputs in context - Asset based or Business Process based
Structured approach - The Operations Process redefined
Configuration; Operation; and Optimization
Maturity Indexing: Planning; Control, Congruence, Empowerment
6 Big Losses, 7 Wastes

DAY 2 - Tools and Techniques - Practical Experience

Interactive and Dynamic variable relationships analysis
Techniques introduction
Tools introduction
Problem Analysis
Practical Use of Tools and Techniques
Case Studies
Tools & Techniques - selecting the right one

DAY 3 - People Issues

Working practices - empowerment or impairment?
Group dynamics
Individual motivators
Developing Troubleshooting and Problem Solving skills
Managing change

DAY 4 - Operator, Maintainer, Designer Interface

Cross functional and Team working
Introduction to the Theory of Inventive Problem Solving
Auditing your process to a dynamic standard
Effect of Maintenance/Operations strategy
Development of Standards and Key Performance Indicators
Life Cycle Costing, Design for Operation, Design for Maintenance

DAY 5 - Open Forum

Revisit Concepts, Tools and Techniques
Your Problems - Case Studies
Your Action Plan
Wrap up

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

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