Course details

Overview ?

Introduction

This seminar provides a comprehensive and modern overview of the role and activities of the Human ResourcePersonnel (HR) Department. It presents the latest tools and techniques for the effective management of people.

Participants will learn about the processes involved, the systems used and the skills needed to be successful in a modern HR Department. They will explore personnel activities ranging from the recruitment interview to a dismissal meeting, discovering the skills required and the role of the HR Professional in the 21st Century.

Strategic HRM in the modern organisation
Measuring and reducing absenteeism
Performance Management in a multi-cultural environment
Essential steps in employee record security and minimizing identity theft
Managing employee problems

Seminar Objectives

By the end of this seminar participants will be able to:

Understand Strategic HRM approaches (SHRM)
Describe the role and functions of the Personnel/HR Department
Show awareness of employee resourcing , recruitment & reward
Describe best practice in working with employees and assisting with employee problems
Understand performance management in a multi-cultural environment
State the benefits of HR Planning and HR Ethics

Training Methodology

There are interesting presentations supporting each of the topics together with interactive trainer lead sessions of discussion. There will also be practical sessions where participants have the opportunity to practice and experience some HR related activities. Role-plays, case studies, DVD’s, small group work, exercises and feedback will be used to facilitate learning.

Organisational Impact

Will enable participants to successfully work in a HR or Personnel Department
Add value to the department and the organisation as a whole.
More focused support for the organisation built on a thorough understanding of the functional role and responsibilities.
Participants are encouraged to take new ideas and strategies back to their workplace for discussion with their managers.
The organisation will receive input into key areas for improvement from a enthused employee
Staff committed to building a high performance organisation

Personal Impact

Will enable participants to understand the history and development of modern HR practice
Improved confidence and self assurance
A greater strategic overview of the HR function
Will enable participants to apply best practice in employee resourcing
A greater awareness off own beliefs and limitations related to HR practice
Will enable participants to work with and assist employees

Who Should Attend?

Anyone interested in HRM
Those who have recently joined a HR or Personnel Department
Those who wish to enter the field
Any existing HRM personnel who need to stay up-to-date on current practices and trends
Those professionals who would benefit from an understanding of the HR role and function
Occupational Health & Safety and training staff who need to be up to date.

Programme Outline

Day 1 : An Overview of Human Resource Management

Introducing Human Resource Management (HRM)
Human Resource Management Vs Personnel Management
Main activities, responsibilities and tasks of HRM
Introducing Strategic HRM (SHRM)
Personnel jobs and systems
Typical department structure – HRM department case study
Qualifications and professional study
Personal qualities needed for HRM work

Day 2 : Administration & Performance Management

Administration and business support
Monitoring and reporting – Sickness and Absence
Absence management case study
Introduction to HR databases and computer systems
Security and confidentiality of employee records
Performance management in a multi-cultural setting
Appraisal systems and 360 degree feedback
The employee disciplinary interview

Day 3 :Recruiting, rewarding and retaining employees

Flexibility and introducing the ‘flexible firm’
Pay and reward, compensation and benefits
Introducing ‘total reward’ concepts
Recruitment and selection
Assessment and development centres
The use and limitations of aptitude tests and psychometrics
Use of references
Induction for new employees

Day 4 : Working with and Assisting Employees

Managing employee problems
Employee Assistance Programmes (EAP)
Complying with employment law
Equality of opportunity & employee diversity
Dignity-at-work, Bullying & Harassment
Introducing workplace mediation
Exit procedures and exit interviews

Day 5 : HR Planning, Learning & HR Ethics

What is learning?
Training and Development
Human resource planning
Integrated HR strategies
HR and Training and Development
HRM Ethics
Professional Conduct
Personal action planning and continuing personal development (CPD)

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