Course details

Overview ?

Why Choose this Course?

This course is a must if your company’s goals include reducing costs and preserving the lives of your employees because it delivers a wide range of pro-active, efficient troubleshooting skills. It has been proven that technical competence alone is no longer enough to ensure consistent operational performance. Excellent troubleshooting skills are considered a core competency for ‘Best-in-Class’ modern industrial companies. In the competitive world that we are living in, it is essential that we optimize our efforts to secure the desired outcomes, and this course will equip the delegate with the basic tools and understanding to make that happen.

This course will feature:

The understanding of terminologies; tools and techniques
Apply a standard “Blue-Print” for problem analysis and resolution
How to utilize Maturity Indexing; Planning; and Protocols
Useful Case Studies; Exercises and Analysis
Learning the “Human Factors” as a Source of Error

What are the Goals?

By the end of this course, participants will be able to:

Appreciate the difference and consequences between pro-active and reactive problem solving
Develop a structured approach to troubleshooting and problem solving
Understand continuous improvement in the way you run your processes
Implement teamwork and leadership principles; support and cooperation practices
Understand work practices which “allow” success in troubleshooting and problem solving

Who is this Course for?

This course is suitable to a wide range of professionals but will greatly benefit:

Employees who are responsible for leading and directing people to achieve and improve productivity levels
Those faced with the challenge of solving plant related problems
Production, Maintenance Engineering and Process Engineering personnel
Supervisors who are involved in the Operations / Maintenance function
Planners, Coordinators, Engineers and Technologists

How will this be Presented?

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis.

The Course Content

Day One

Introductory Concepts

Defining the nature of problems
Utilising a Common Terminology
Techniques introduction
Tools introduction
Levels of Performance Standard
Critical Relationships

Day Two

Tools & Techniques – Practical Experience

Application of Decision Logic
Practical Maturity Indexing
Relationships Analysis
Problem Analysis and Synthesis
Practical Use of Tools and Techniques
Project selection methods

Day Three

People Issues

Working practices – empowerment or impairment?
Group dynamics
Individual motivators: External vs. Internal Motivation
Developing Leadership Competence
Managing change via the Transition Matrix

Day Four

Operator, Maintainer, Designer Interface

Cross functional problem solving
Development of Maintenance strategy
Life Cycle Analysis, Design for Operation, Design for Maintenance
Variability Analysis
Strategies; Planning; and Protocols
Effect of improved “Fit” between critical parameters in Operations

Day Five

Open Forum

Concepts, Tools and Techniques applied to problems
Configuration Management
Commercial Programs
The Critical stages of Data Maturity
Case Studies and Action Plans
Wrap up

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

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