Course details

Overview ?

Introduction

The roles of administrative professionals in business are continually evolving. This exciting and interactive master-class is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximise your effectiveness.

In this master-class you will discuss how to:

enhance your skills to enable you to work at a higher level
appreciate the value and importance of your role
understand your business in order to work effectively
use communication skills to your advantage and to the benefit of your organisation
develop your interpersonal skills to improve your working practice

Objectives

build and improve upon your existing skill sets
develop your role and become more proactive
identify ways to expand your knowledge of the company and business area
have more control over your time and work output
develop and apply your interpersonal intelligence
manage your manager to mutual advantage
write more effective letters, e-mails and other forms of business correspondence
support and make memorable presentations

Content

Day One

Building on existing skills and developing the role/ Organisational skills and time management

What is your role?
Becoming more proactive
Self-development and expanding your knowledge of the business
Organisational skills
Planning and prioritising – taking control over your work load

Day Two

Organisational skills and time management (cont)/Dealing with change

Goal setting
Time management under pressure
Managing stress in self and others
Coping with, and taking advantage of, change in the work environment

Day Three

The importance and value of communication skills

Why are communication skills so important?
Expressing yourself with clarity
Spoken, written and remote communication – differences and implications
Telephone techniques
Writing more effective business letters and e-mails
Improving reports – structure, relevance, layout and editing
What makes a good presentation – tips to excellent presentations

Day Four

Managing your manager and raising your profile

Image management
Building an effective working relationship with your manager
What is expected of you?
Using your skills to enable your manager to concentrate on his/her priorities
Delegating and improving the quality of delegation received
Working as a team

Day Five

Interpersonal intelligence and influencing skills

Being a team player and flexibility
Understanding yourself and other people
Influencing skills – gaining support and cooperation of others
Improving self-confidence
Assertiveness
Resolving conflict
Giving and receiving feedback
Taking forward ideas for improvement
Action planning

Day 1

Day 2

Day 3

Day 4

Day 5

Training Methodology

Organising and Behavioural Skills for Administrative Professionals_Executive Secretaries_PAs

Course details

Have a look too on these courses

Advanced Office Management & Effective Management Skills

Effective Administration Skills for Secretaries

Communication Skills

Administrative & Executive Secretarial Skills

Advanced Documents & Records Management Compliance

Internal Consultancy Skills at Work

Main Pages

Quick Access

More Details

Contact Info